Director, Global Internal Communications

Airwallex•San Francisco, CA

About The Position

Reporting to the VP of People & Talent, you will play an instrumental role in engaging, informing, and activating Airwallex’s growing employee community to build our business and serve our customers. At a time of rapid global expansion, we seek an employee communications leader with the experience to help us build, refine, and scale our internal communications processes, content, and channels, using a global-to-regional hub-and-spoke approach in deep partnership with our People Team and GMs. Your role requires extensive communication, engagement, and relationship-building with the global leadership team. This role will provide significant C-suite exposure and requires executive presence, interpersonal skills, strategic acumen, and business acumen. The ideal candidate has at least 15 years of experience, including experience with late-stage technology companies with globally distributed workforces and management teams. As a leading member of our high-performing team, you will have the opportunity to help shape Airwallex’s growth trajectory and strengthen our vision.

Requirements

Solid domain knowledge in employee communications
Direct experience working with management teams to scale employee communications and engagement alongside rapid organizational growth
The ability to successfully create engaging and informative creative content to foster employee engagement and strengthen company culture
Experience partnering with employer brand teams to convert internal engagement into external advocacy
Understanding of leading and emerging employee communications/engagement tools and platforms
Proven track record and ability to deliver tangible outcomes
Exceptional written and verbal communication skills and strong executive presence
Strong management skills and proven ability to influence and collaborate across functions
Experience working across international markets with a culturally diverse team
Understanding of different markets and cultural nuances between Australia, China, the rest of Asia, Europe, and the Americas.
Proven consensus-building and interpersonal skills
Comfort with ambiguity and the ability to problem solve, test, and learn
The resilience to try and try again
Ability to move in a fast-paced environment, highly adaptable, able to reprioritize and change gears quickly
A strategic thinker, do-er, and self-starter who is able to operate at a high level to understand strategic objectives while not being afraid to roll up their sleeves to execute and implement with strong attention to detail
A quick learner who acts in real-time and is able to problem-solve and respond to fast-changing situations
A team player with excellent collaboration and interpersonal skills who knows how to adapt to different cultures and personalities
A grounded person who exhibits a high degree of professional objectivity, integrity, awareness, and maturity, with values aligned to Airwallex’s
A strong communicator and culture-carrier who is able to exert influence and impact with executives and senior leaders in the company

Responsibilities

Lead and implement a refreshed global employee communications and engagement strategy
Leverage strategic communications to help employees understand what it means to be part of the Airwallex team, providing clarity on our values and operating principles as teams and individuals. This includes our customer-centric operations as well as the employee proposition for total rewards, career development, and culture
Craft communications strategies and tactics that align employees consistently with where we are going, how we will get there, and what it means for them
Optimize our internal communications channels, and determine a channel plan that accounts for our hybrid and geographically distributed workforce
Diversify our internal spokesperson bench and leverage a variety of voices consistently
Leverage our matrixed org structure to cascade and penetrate messaging across, up, and down the organization
Cross-collaborate with global, regional, and functional leadership teams
Measure impact and recalibrate strategy to ensure we are meeting business needs
Contribute to and work with the Corporate Affairs team to build meaningful internal amplification of external communications to build Airwallex employee pride in our brand and business
Proactively initiate campaigns, including media placements and conference keynote opportunities, to position Airwallex as a thought leader in tech and business. Partner deeply with marketing and sales colleagues for media and conference opportunities.
Provide counsel as a trusted advisor to the global leadership team, help assess reputational risk matters, and handle sensitive and crisis communication pertaining to internal issues as needed