Director, Global HR Operations

Acrisure, LLC-posted 3 months ago
Full-time • Senior
Grand Rapids, MI
Insurance Carriers and Related Activities
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The Director of Global HR Operations is a strategic and hands-on leader who oversees the delivery of efficient, compliant, and employee-focused HR services on a global scale. This role is responsible for establishing and managing employee service centers in the US, UK, and other international locations. The ideal candidate will have extensive experience in global support and the setup of global service centers, driving a roadmap for operational excellence and scalability. This position requires strong leadership, expertise in global support structures, and the ability to partner with HR and business leaders to support rapid company growth.

  • Develop and implement a global roadmap for HR service delivery, standardizing processes and technology across different regions.
  • Lead and manage the operations of employee service centers in the US, UK, and other international locations, ensuring a high standard of service and support.
  • Drive the optimization of HRIS platforms (e.g., Workday, ServiceNow) to support global HR operations and employee service delivery.
  • Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for global HR operations, focusing on case management, turnaround times, and employee satisfaction.
  • Build and maintain strong partnerships with global vendors to ensure effective service delivery and continuous improvement.
  • Lead, mentor, and develop a globally dispersed team of HR professionals, fostering a culture of accountability and continuous improvement.
  • Effectively manage the rollout of new processes, company integrations, mergers & acquisitions, and software implementations on a global scale.
  • Partner with other HR teams (e.g., HR Business Partners, Total Rewards) and internal stakeholders to ensure seamless HR support.
  • Thrive in a fast-paced environment with an entrepreneurial spirit, demonstrating urgency, accountability, and a commitment to team success.
  • Intentionally learn the nuances and styles of different cultures to adapt and interact effectively with others around the globe.
  • 10+ years of experience in human resources, with a strong focus on global HR operations.
  • 5+ years of experience managing a team is required, with a track record of leading leaders.
  • 3+ years of international experience is required, with a focus on setting up and managing global service centers.
  • Strong proficiency in HRIS platforms is required; experience with Workday is a must.
  • Experience with a case management system like ServiceNow is highly preferred.
  • Bachelor's degree required; Master's degree is a plus.
  • SHRM-CP/SCP, PHR, or other relevant certifications are highly preferred.
  • Competitive compensation
  • Generous vacation policy, paid holidays, and paid sick time
  • Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
  • Company-paid Short-Term and Long-Term Disability Insurance
  • Company-paid Group Life insurance
  • Company-paid Employee Assistance Program (EAP) and Calm App subscription
  • Employee-paid Pet Insurance and optional supplemental insurance coverage
  • Vested 401(k) with company match and financial wellness programs
  • Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
  • Paid maternity leave, paid paternity leave, and fertility benefits
  • Career growth and learning opportunities
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