Director, Global Deal Desk and Order Management

Confluent • Hartford, CT

389d • $228,600 - $228,600

About The Position

The Director of Global Deal Desk and Order Management at Confluent is responsible for leading and mentoring a global team of commercial and operational experts. This role involves serving as a trusted advisor to sales leadership on quote to cash processes and deal best practices, ensuring consistency in deal structures and pricing strategies across various sales models.

Requirements

• 10+ years of experience in Deal Desk, Sales Operations, or Order Management
• 5+ years of people management experience in a Deal Desk, Order Management, or Sales Operations
• Experience supporting and advising SaaS and On-Prem Sales teams
• Experience partnering closely with cross-functional teams such as Sales, other SalesOps team members, Legal, and Finance colleagues
• Experience working with remote sales and business partner teams
• Dedication to excellent customer service
• Strong oral and written communication skills with the ability to synthesize and effectively communicate information across teams
• Proven project management experience and ability to own and run deals end-to-end
• Organized, strong attention to detail, and goal-oriented
• Ability to work independently and multitask effectively
• Innate curiosity and not afraid to ask thoughtful questions
• Energetic, dedicated, and ambitious
• Salesforce CPQ experience preferred
• Strong understanding of ACV / TCV / REN

Nice To Haves

• Salesforce CPQ experience preferred

Responsibilities

• Develop and drive consistency on established deal structures, pricing strategies, and non-standard commercial terms for Cloud, On-prem SaaS and Hybrid proposals
• Partner with Revenue and Legal teams to craft contractual language to ensure transactions comply with revenue recognition and business operational policies
• Cultivate and maintain relationships with key cross-functional partners/back office teams, serving as a primary point of contact for Deal Desk team for questions or concerns, minimizing need for escalation
• Manage complex, nonstandard deals with multiple cross-functional partners
• Maintain, implement and communicate a global opportunity bookings policy and leverage for efficient order processing
• Establish and track performance metrics to ensure the team meets or exceeds goals
• Consistently meet your Objectives & Key Results (OKRs) and continuously find ways to drive efficiencies within your business

Benefits

• Competitive pay and benefits
• Annual estimated salary of $190,500- $228,600
• Annual bonus
• Competitive equity package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: No Education Listed