Director, Global Customer Training and Education

Insightec

144d

About The Position

Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery. Our culture is as unique as our people, a diverse global team, with different ideas, skills, interests, and cultural backgrounds driven by our core values – Our Patients, Integrity, Team, Quality and Innovation. Our dedication to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare, is what bonds us as a Team. We work together in a dynamic collaborative environment to deliver successfully while believing and driving a life-work balance philosophy that encourages our employees to do things that are meaningful outside of work. Every role is significant, your voice is heard, and your ideas are encouraged. We challenge and empower our people to be great at what they do while providing a flexible work environment. Walking through our corridors, you will be inspired by stories of career journeys at Insightec. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions. With employees in Israel - Haifa and K. Ono, Miami and Dallas, Shanghai, Tokyo and Europe, we offer in each region competitive perks and benefits. Do the most meaningful work of your career by joining us on our mission to transform tomorrows, today.

Requirements

• 10+ years of experience in customer training, education, marketing, sales and/or commercial enablement—preferably in medical devices, healthcare, or life sciences.
• Proven experience designing and scaling global training programs.
• Strong understanding of adult learning theory, instructional design, and digital learning tools.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• Ability to travel domestically and internationally (approximately 40%).

Nice To Haves

• Experience with peer-to-peer and fellowship-based training models.
• Familiarity with neurosurgery, radiology, or focused ultrasound technologies.
• Proficiency in LMS platforms, content authoring tools, and data analytics.

Responsibilities

• Define and execute the global customer training and education strategy.
• Establish KPIs to measure training effectiveness and customer engagement.
• Design and implement scalable training programs including instructor-led in-person training, virtual and hybrid training sessions, peer-to-peer learning experiences, on-demand eLearning modules, and fellowship and advanced user programs.
• Ensure content is clinically accurate by partnering with clinical affairs and KOLs, engaging, and aligned with adult learning principles.
• Partner with the Director of Global Product & Clinical training, Sales, Clinical, and Marketing teams to align training with commercial goals.
• Work with product teams to ensure training reflects the latest innovations and updates.
• Coordinate logistics, scheduling, and delivery of global training events and programs.
• Leverage digital platforms (e.g., LMS, CRM, Teams) to deliver and track training.
• Continuously evaluate and adopt new tools and formats to enhance learning experiences.
• Build strong relationships with key customers, KOLs, and training partners.
• Collaborate with key customers to co-develop content and programs.
• Create feedback loops to continuously improve training based on customer insights.

What This Job Offers

• Number of Employees: 251-500 employees