Director, Global Customer Solutions Strategy & Deployment

Johnson & Johnson Innovative Medicine

1d•Onsite

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Johnson & Johnson MedTech – Supply Chain is recruiting for a Director, Global Customer Solutions — Strategy & Deployment, located in Raritan, NJ/ Zug, Switzerland or Prague, Czech Republic. We’re looking for a practical, strategic leader who turns big-picture priorities into programs that deliver real impact. In this role you’ll run the PMO and portfolio for Global Customer Solutions, shape executive governance, and lead change so improvements stick — improving customer experience, lowering costs, and helping our commercial teams move faster. This is a hands-on role that combines strategy, delivery, and people leadership. We encourage applicants from all backgrounds and age groups and are committed to inclusive hiring and reasonable accommodations.

Requirements

Minimum Bachelor's degree and/or equivalent University degree required; Advanced degree preferred.
Minimum ten (10) years of relevant professional work experience
Experience in portfolio/program management, commercial operations, transformation.
People management experience.
Proven PMO experience: portfolio governance, stage‑gate rigor, and benefits realization.
Strong organizational change skills with track record of driving adoption across functions and regions.
Excellent executive-level communication and decision-support experience (steerco materials, scenario analysis).
Strong commercial/supply chain/ customer management and prioritization skills across commercial and functional partners.
Comfortable working with analytics and dashboards (portfolio health, critical metric tracking) and driving data-informed decisions.
English required.
May require up to 25% domestic and/or international travel to other sites and locations

Nice To Haves

Experience in customer-facing or commercial organizations; background in healthcare or life sciences a plus.
Experience leading offshoring, cost-reduction, or global operating model changes.
Familiarity with customer insights programs (NPS, VOC) and turning insights into commercial action.
Experience working across multiple regions and virtual/global teams, with fluency managing cross-cultural commercial/supply chain/ customer expectations
Experience with analytics tools such as Power BI, Tableau

Responsibilities

Own end-to-end program and portfolio coordination: track progress, remove cross-program blockers, and implement stage‑gate rigor so initiatives are delivered on time and on budget.
Design and run executive governance forums: prepare decision packs, scenario analyses, and follow-through plans to support timely executive decisions.
Drive long range planning and prioritization: translate executive intent into a clear, prioritized multi-year roadmap aligned across regions and functions.
Lead communications and change enablement: develop executive communications, commercial/supply chain/ customer briefings, and operationalize change plans to drive adoption and minimize disruption.
Design and develop performance analytics: maintain executive dashboards (portfolio health, benefits realization, critical metric variance) and surface actionable insights.
Deliver cost‑reduction and operational efficiency programs, including offshoring where applicable, and ensure measurable business outcomes.
Build and develop talent: recruit, coach, and develop senior managers and embed structures that sustain high performance and succession readiness.
Capture voice of customer (surveys, NPS, VOC) and translate insights into commercial-facing narratives and action plans.

Benefits

employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
10 days Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year