Director, Global Customer Experience
Abbott Laboratories•Princeton, NJ
436d•$143,300 - $286,700
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About The Position
The Director of Global Customer Experience at Abbott Laboratories is responsible for overseeing customer experience planning, insights, operations, and improvements to establish and maintain best-in-class customer experience standards. This role involves identifying customer needs, championing global programs to enhance customer experience, and driving organizational alignment through cross-functional process improvements. The position also includes accountability for Technical Service, Customer Success, and Customer Solutions teams, ensuring a consistent and high-quality customer journey across all touchpoints.
