Director, Global Customer Advocacy, Universities - East Coast based (Remote)
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About The Position
The Director, Global Customer Advocacy, Coursera for Campus (C4C), plays a critical role in shaping how top universities around the world realize the full academic and institutional value of Coursera. This is a global, customer-facing leadership role that drives strategic new business, renewals and expansions, accelerates adoption of credit-bearing use cases, and influences product and content strategy through direct engagement with customers and internal teams. Functioning as a senior advisor and executive sponsor, the Director partners closely with Sales, Customer Success, and Solutions Consulting to elevate Coursera’s impact across higher education systems and Ministries of Education (MOE). This Global role is divided into two parts, where approximately 70% of the role will focus on directly supporting high-priority C4C opportunities across AMER, EMEA, and APAC. The Director will embed in key expansion and renewal opportunities to lead executive strategy and thought leadership sessions, unlock solutioning through product advocacy efforts, and help shape messaging for formal Executive Business Reviews (EBRs). This includes, but is not limited to, acting as an executive sponsor for at-risk renewals, mapping Coursera content to academic programs, demoing features like Course Builder or fixed-schedule assessments, and reinforcing Coursera’s role in improving academic quality, employability, and institutional reputation. The remaining 30% will focus on scaled advocacy and enablement. The Director will lead regional customer roundtables, represent Coursera at speaking engagements, and create reusable content (e.g., update videos, value narratives, and templates) to promote adoption of critical product capabilities such as academic integrity, accessibility, and LMS integration. They will also synthesize field feedback to inform product and content roadmaps, ensuring Coursera remains a trusted partner to institutions with enterprise-grade expectations. Each quarter, the Director will align with regional sales and customer experience leaders to identify a priority list of accounts for direct support in each region and will act as a member of the account pod for accounts that sit on their priority list for a given quarter. This role has significant international travel expected.
