Director, Global Account Management

Port•Boston, MA

66d

About The Position

At Port, we are pioneering a new dimension of the Developer Experience. Our innovative platform for Internal Developer Portals has been designed with the ultimate aim of enhancing developer satisfaction, increasing productivity, and ensuring the highest standards of engineering output. Port brings everything a developer needs together, encapsulated within a single user-friendly interface. From comprehending the software development lifecycle, executing tasks, to adhering to the organization's development standards, Port ensures that every aspect of software development is within easy reach for every developer. As a team, we personify the values that underpin our product: openness, transparency, resourcefulness, community orientation, and kindness. We are on the lookout for like-minded individuals who share our ethos to join us on our exciting journey of revolutionizing the platform engineering sector. By joining Port, you'll be a part of a team that's changing how developers collaborate, enabling them to work faster, smarter, and more efficiently. Join us, and be a part of this transformation. About the Role: As Port continues its rapid growth, we’re expanding our customer base across the globe, and we’re looking for a Director of Account Management to lead the charge. Reporting to the VP, Sales, this leader will build, scale, and empower a world-class team of Account Managers focused on customer retention, growth, and long-term partnership. You’ll drive strategy for how we engage and expand within our customer accounts, ensuring every Port customer realizes measurable value and continues to grow with us. This is a hands-on leadership role where strategy meets execution. This role is ideal for someone who thrives in fast-moving environments and knows how to scale post-sales excellence.

Requirements

5+ years of experience leading Account Management or Customer Success teams in a high-growth SaaS or technology company.
Proven success driving renewals, expansions, and overall net revenue retention (NRR) targets.
Demonstrated ability to scale teams and processes through rapid growth phases.
Experience selling into development and engineering organizations, engaging deeply with technical stakeholders such as CIOs, CTOs, and Heads of Platform.
Experience leading executive-level conversations with enterprise customers and driving strategic account outcomes.
Strong operational mindset; able to design systems, frameworks, and playbooks that balance structure with agility.
Excellent communication and executive presence, with the ability to inspire trust across all levels of an organization.
Strong ability to partner with Customer Success to shorten time to value and increase adoption across a growing customer base.
A leadership style rooted in clarity, accountability, and collaboration, balancing strategic vision with hands-on execution.

Nice To Haves

Passion for developer tools, platform engineering, or enterprise software ecosystems is a plus.

Responsibilities

Ownership of the post-sale relationship and strategy across a growing portfolio of enterprise and mid-market customers, ensuring successful adoption, retention, and expansion.
Build and execute account growth strategies that align customer goals with Port’s value and product roadmap.
Partner closely with Sales, Product, and Solutions teams to identify opportunities for upsells, cross-sells, and long-term strategic partnerships.
Serve as an executive sponsor for key customers, maintaining trusted relationships with C-level stakeholders and influencing renewal and expansion decisions.
Champion the voice of the customer across the organization, providing insights that shape product strategy, feature priorities, and go-to-market direction.
Partner closely with our Customer Success team to accelerate time to value and maximize adoption across every account.
Recruit, develop, and lead a high-performing team of Account Managers as we scale through our next phase of growth.
Drive a culture of accountability, deeply customer-driven, and collaborative.
Provide hands-on coaching to help the team navigate complex renewals and expansion opportunities.
Build clear frameworks for performance, enablement, and professional growth that scale as the team grows.
Model collaborative, cross-functional leadership; partnering with Sales, CS, and Product to ensure unified execution across the customer journey.
Set the strategic vision for Account Management, aligning regional and account-level priorities to Port’s overall revenue and customer success goals.
Partner with executive leadership to define the operational model and forecast for retention and expansion revenue.
Lead QBRs, strategic reviews, and planning sessions with senior leadership to evaluate performance and evolve strategy.
Act as a strategic influencer and industry voice for customer growth, bringing data, insights, and innovative approaches to how we serve, retain, and expand our customers.
Represent Port as a customer advocate and strategic partner at executive meetings, industry events, and with key stakeholders.