Director: General Manager
About The Position
Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). The Director/General Manager leads the Keystone Property Management team through direct oversight of all lodging short term rental and home care operations. The Director/General Manager is responsible for all aspects of the property including operations, staffing, customer satisfaction, property maintenance and appearance, meeting Vail Resorts brand standards. Responsible for all operating costs, budgets, forecasts, strategic planning, and other KPIs such as NPS. We provide Epic Service by creating memorable experiences and emotional connections with the team and our guests. Success in this position is strong financial performance, a well-maintained property and satisfied guests. The Director/General Manager leads the Keystone Property Management team through direct oversight of all lodging short term rental and home care operations. The Director/General Manager is responsible for all aspects of the property including operations, staffing, customer satisfaction, property maintenance and appearance, meeting Vail Resorts brand standards. Responsible for all operating costs, budgets, forecasts, strategic planning, and other KPIs such as NPS. We provide Epic Service by creating memorable experiences and emotional connections with the team and our guests. Success in this position is strong financial performance, a well-maintained property and satisfied guests.
Requirements
- Bachelor’s Degree preferred
- 7+ years lodging and hospitality experience required, with specific experience in leading department heads.
- Knowledge and experience working with Short Term Rental products.
- Relationship management skills to work with owners and guests.
- Proven experience with and passion for providing excellent service.
- Exemplary verbal and written communication skills in English required.
- Ability to read, comprehend and write complex correspondence and effectively communicate with guests using diplomacy and tact required.
- Valid Colorado Driver License and ability to complete a Motor Vehicle Report on hire.
- Proficiency with Microsoft Office applications required – proficiency with property management software and property maintenance software preferred.
Responsibilities
- Maintain the highest levels of Safety Protocols for our guests and employees.
- Meet and exceed customer expectations as measured by net promoter score through proactive lodging, food and beverage, and group/conference management and relations.
- Develop and execute property strategic plan with departmental leaders.
- Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and revenue management.
- Work closely with Revenue Management, Reservations, and Resort Sales teams to maximize revenue and occupancy.
- Collaborate with other General Managers in-resort as well as cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests.
- Lead divisional culture focused on Safety and Epic Service.
- Actively participate in hospitality resort senior leadership team to resolve challenges, share best practices and provide support in meeting resort-wide hospitality goals and objectives.
- Recruit, interview, hire, coach, and develop staff members.
- Support guest recovery opportunities as necessary.
- Perform line staff duties when necessary due to business or staffing volumes.
- Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Health and Safety, Accounting, Human Resources, Payroll, Sales, Workers Comp, Purchasing, Engineering, Conference Services, Marketing.
Benefits
- Ski/Mountain Perks!
- Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
