Director, GCS Operations

Climate Lead•San Francisco, CA

3d•$198,000 - $221,000•Hybrid

About The Position

The Director will lead key team operations, including planning, budgeting, and project distribution, and will manage the team responsible for the Knowledge Management System (KMS) of climate solutions in order to expand the Global Climate Strategies team’s capacity to deliver high-impact solutions, expertise, and advisory services for new climate philanthropists.

Requirements

Minimum of BS or BA in a relevant field
10+ years experience leading and managing teams
Experience scaling processes and operational functions, ideally in a philanthropy or non-profit
Experience with Salesforce or other relational databases
Ability to help define and support the growth of the team and the organization with vision, creativity, and commitment.
Demonstrates broad climate experience and expertise working across sectors and ideally brings an ability to think globally and have an international network.
Demonstrates an understanding of how philanthropies function, ideally in the climate space
Outstanding writing, editing, and verbal communication skills with an emphasis on clear, compelling presentation for audiences new to climate change.
Understanding of and experience with knowledge management systems and using data for decision making
Passion for and belief in the importance of creating a team and work environment in which people from diverse cultural, social, and ethnic backgrounds can thrive.
Exhibits strong ethics, judgment, and discretion required when working with and supporting high-profile philanthropists.

Responsibilities

Serve as a senior member of the GCS team (5%)
Together with the Managing Director, Deputy Managing Director, Directors and the Associate Director of Partnerships, foster a collaborative GCS team environment
Providing proactive mentorship and leadership for new and existing teammates.
Support the MD and DMD in socializing and implementing organizational priorities and conducting special projects, as needed.
Lead hiring and onboarding for GCS (10%)
Lead GCS team onboarding plan development and implementation
Lead recruitment and onboarding of GCS operations staff
In collaboration with People team, support the onboarding of other Climate Lead staff
Lead team planning and tracking (10%)
Lead development and tracking of annual budget
Develop and implement processes to set the team's strategic objectives
Lead tracking and review of team objectives and reporting.
In close partnership with the MD, update the Leadership Team and cross-team peers on progress, challenges, and any changes needed to achieve priority goals.
Lead team meetings, retreats, and communication (15%)
Plan team meetings to advance priorities and foster learning.
Lead planning and execution of team retreats to drive alignment, innovation, and team unity.
Partner with MD on team communications and strategically share with the broader organization as needed.
Oversee systems, processes, and data (15%)
Design and deploy tools, systems, and processes that enable the work to flow within and across teams, partnering closely with Salesforce counterparts on other teams.
Advance the team’s capabilities to leverage data in decision-making and prioritization by sharpening definitions of priority metrics, simplifying data collection and cleaning, and strengthening analysis and dashboards.
Oversee optimization of Salesforce and the team’s knowledge management system, including new development, protocols, trainings, and driving adoption.
Oversee risk management for GCS systems and data, and coordinate with the Climate Lead Operations team to share learnings and best practices.
Hire, train, and supervise a team of two individuals focused on the organization’s knowledge management system.
Partner closely with Philanthropy and Communications teams to promote strategic alignment and a strong culture of collaboration.
Work with the Philanthropy and Communications teams to help organize project teams for specific donor touchpoints/products.
Spot and lift bandwidth trade-offs to ensure prioritization of the highest-impact work.
Contribute to Climate Lead organizational goals and culture through active participation in cross-team workshops and working groups (e.g., Values Working Group, X-team process workshops, etc).