Director, GBS Transformation & AI Enablement

WTW • Southfield, MI

7d

About The Position

The Role We are seeking an executive to lead enterprise-wide GBS transformation through the integration of Global Process Ownership (GPO), Service Management and AI-driven innovations. This leader will define and lead the direction, governance, and operating model to deliver scalable, digital world class business processes that improve performance, experience, and efficiency across the organization. The ideal candidate is a forward-thinking strategist and operator who thrives at the intersection of business transformation, technology, and human enablement. This role can be located anywhere with preference for candidates that can work or cross-over to work in US Eastern Time zone. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Responsibilities: Strategic Leadership Develop and execute a multi-year transformation roadmap that aligns enterprise priorities with GBS, GPO, Service Management and AI capabilities. Establish a unified process governance model to ensure end-to-end process ownership, performance measurement, and continuous improvement. Partner with executive leadership to embed AI and automation as foundational enablers of business agility and decision intelligence. Global Business Services & Process Excellence Lead the design and optimization of GBS delivery models, ensuring integration of global and regional processes across Finance and HR GBS operations. Champion standardization and digitization of processes while balancing flexibility for local market needs. Drive operational excellence through metrics-based management, process mining, and analytics. AI & Digital Enablement Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and data-driven insight. Collaborate with technology and data teams to ensure responsible AI governance, model training, and value realization. Lead organizational capability-building for AI adoption, change management, and digital fluency. Transformation & Change Leadership Serve as the executive sponsor for transformation initiatives, ensuring alignment, funding, and stakeholder engagement. Embed a culture of innovation, agility, and accountability across business units and service centers. Partner with HR and communications to drive change management and workforce transformation initiatives. Responsibilities - Qualifications

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred.
• 15+ years of progressive leadership experience across GBS, shared services, transformation, or process excellence in a global enterprise.
• Proven track record of leading enterprise-wide transformation programs with measurable impact.
• Experience implementing AI, automation, or advanced analytics in business operations.
• Deep expertise in end-to-end process design and ownership (GPO model) .
• Strategic thinker with strong operational and financial acumen.
• Exceptional stakeholder management and influencing skills across global and matrixed organizations.
• Strong change leadership and people development capabilities.
• Demonstrated success in building cross-functional partnerships that drive innovation and performance.

Nice To Haves

• MBA or advanced degree preferred.

Responsibilities

• Develop and execute a multi-year transformation roadmap that aligns enterprise priorities with GBS, GPO, Service Management and AI capabilities.
• Establish a unified process governance model to ensure end-to-end process ownership, performance measurement, and continuous improvement.
• Partner with executive leadership to embed AI and automation as foundational enablers of business agility and decision intelligence.
• Lead the design and optimization of GBS delivery models, ensuring integration of global and regional processes across Finance and HR GBS operations.
• Champion standardization and digitization of processes while balancing flexibility for local market needs.
• Drive operational excellence through metrics-based management, process mining, and analytics.
• Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and data-driven insight.
• Collaborate with technology and data teams to ensure responsible AI governance, model training, and value realization.
• Lead organizational capability-building for AI adoption, change management, and digital fluency.
• Serve as the executive sponsor for transformation initiatives, ensuring alignment, funding, and stakeholder engagement.
• Embed a culture of innovation, agility, and accountability across business units and service centers.
• Partner with HR and communications to drive change management and workforce transformation initiatives.

Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off ( Washington State only )
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees