Director - Fund Shareholder Services, Asset Management
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About The Position
We're looking for a Director, Fund Shareholder Services to lead, develop, and manage a Financial Intermediary Oversight Team responsible for servicing Principal's investment products, which include mutual funds, CITs, ETFs, Interval Funds, UMAs/SMAs, 529 plans, and UCITs! The team's scope includes facilitation and execution of financial intermediary firm agreements and related invoices, data requests, firm communications and firm operational support. The team partners closely with service providers and financial intermediary firms, as well as internal teams such as Distribution, Trust Company, Legal, Finance, and Compliance. Oversee development, implementation and ongoing management of department policies and procedures and review/maintain the development of quality and production guidelines. Ensure service solutions provided to financial intermediary firms and internal stakeholders are timely and thorough, and related functions are handled accurately, efficiently, and according to established guidelines. Manage team workflow and oversee execution of projects to meet division goals. Lead a team performing financial intermediary oversight functions for Principal's investment products. Plan, organize, and drive the day-to-day operations of the team. Ensure activities are executed in compliance with industry regulations and internal policies. Provide oversight, guidance and direction to staff to ensure high quality and superior service for financial intermediary firms and internal stakeholders. Provide leadership and advanced technical expertise in formulating solutions to complex problems. Actively direct the team and lead initiatives to identify risks and opportunities that support achievement of expected organizational goals and regulatory standards (e.g. workflow efficiencies, policies and procedures, training needs, quality standards, financial management and expense reduction). Oversee team's projects and communications. Manage intermediary oversight service provider to ensure program is completed accurately and timely. Lead, develop and motivate staff in an environment that embraces change, fosters focus, teamwork, creativity, timeliness and results that are measured and recognized. Assist team with workload, as needed, to meet deadlines and accomplish objectives. Provide direction to other internal and external teams and stakeholders. Effectively communicate with and share insights based on knowledge of the working components of handling business operations and overall understanding of goals, objectives, processes, procedures.
