Director, Fund Services Operations
About The Position
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Director, Fund Services Operations Locations : Boston, MA; Braintree, MA; Denver, CO; Kansas City, MO | Hybrid Get To Know The Team: Provides financial product support services with a customer-focused approach. Provides proactive and innovative solutions to customers. Manager of staff leaders for multiple departments, or manager of professionals who work on issues that require in-depth knowledge or specialized skills. Exercises wide-latitude to make decisions to achieve defined goals. Establishes operational objectives and provides strong tactical leadership. Coordinates with senior management or executives on critical cross-departmental or functional issues, removing barriers to operational success. Participates in the development and implementation of company policies. Accountable for the results of one or more departments. Why You Will Love It Here! · Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans · Your Future: 401k Matching Program, Professional Development Reimbursement · Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays · Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave · Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees · Training: Hands-On, Team-Customized, including SS&C University · Extra Perks: Discounts on fitness clubs, travel and more!
Requirements
- Bachelor’s degree in Finance or related field or equivalent experience
- 10+ years’ experience in Transfer Agency or Investor Services or related field (financial services/fund administration, corporate communications, portfolio management or securities analysis)
- Previous management experience is required
- Strong knowledge of financial services/mutual funds/hedge funds/private equity funds required
- Excellent communication skills, including written, listening and presentation abilities
- Proven ability to work under pressure and meet deadlines
- Strong organizational and relationship building skills
- Willingness to travel domestically 25% to 50%
Responsibilities
- Oversee all operational activities associate with new client onboarding
- Work with internal and external auditors to complete Sarbanes Oxley requests
- Assist and lead departmental initiatives
- Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
- Provide coaching, training and leadership as necessary to the Operations team
- Act as an escalation point and problem solver for the team, ensuring action plans are implemented in case of any service issues
- Monitor operational Key Performance Indicators and manage improvement plans
- Develop culture of continuous efficiency improvements resulting in increased capacity
Benefits
- Hybrid Work Model & a Business Casual Dress Code, including jeans
- 401k Matching Program
- Professional Development Reimbursement
- Flexible Personal/Vacation Time Off
- Sick Leave
- Paid Holidays
- Medical, Dental, Vision
- Employee Assistance Program
- Parental Leave
- Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
- Hands-On, Team-Customized, including SS&C University
- Discounts on fitness clubs, travel and more!
- health
- dental
- 401k plan
- tuition and professional development reimbursement plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
