Director, Fulfillment Strategy and Operations

Burger King • Cary, NC

405d • Remote

About The Position

The Director of Fulfillment Strategy & Operations will lead a significant organization responsible for end-to-end order fulfillment processes. This role involves overseeing three distinct teams focused on product data, fulfillment technologies, and order configuration. The Director will refine and scale processes to align with enterprise-wide business transformation efforts, ensuring operational efficiency and a positive customer experience.

Requirements

• Bachelor's degree in a quantitative field.
• 12+ years of related consulting, management, or technical experience.
• 5+ years managing cross-functional teams, including technical and business resources.
• Demonstrated ability to lead strategic transformation initiatives across large-scale organizations.
• Strong understanding of business processes, fulfillment technologies, and order management systems.
• Excellent communication and analytical skills, with the ability to influence at all levels.

Nice To Haves

• Proven experience in developing and scaling operational processes in a dynamic environment.
• Self-directed with the ability to spearhead initiatives and execute with urgency.
• Expertise in fostering collaboration across technical and business teams.
• Strong leadership skills focused on coaching and developing talent.
• Experience navigating enterprise-wide change initiatives with a balance of strategic vision and tactical execution.
• Entrepreneurial mindset with a focus on driving results and accountability.

Responsibilities

• Develop strategic priorities for the Fulfillment organization to refine and scale processes in line with evolving business needs.
• Foster a collaborative, goal-oriented, and people-first culture across the division.
• Partner with various stakeholders to align fulfillment processes with the company's broader strategic goals.
• Drive operational efficiency and implement process enhancements for accurate order processing.
• Evolve organizational structure and team alignment to optimize division performance.
• Lead the team through enterprise-wide transformation efforts, focusing on adaptability and innovation.
• Proactively identify and resolve potential issues to meet deadlines and schedules.
• Engage with executive leadership and external customers to ensure fulfillment organization meets business objectives.
• Monitor adherence to established practices, standards, procedures, and schedules.

Benefits

• Flexible work options (remote or hybrid)
• World-class employee experience
• Dynamic and fulfilling career opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree