Director, Franchise Operations

Starbird Chicken-posted about 2 months ago
Full-time • Manager
Los Angeles, CA
101-250 employees
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The Director, Franchise Operations, is responsible for strategic leadership and operational oversight that ensures operational excellence. The Director, Franchise Operations, supports and drives growth while enhancing guest and franchisee experience. They are responsible for establishing the foundation and support for a successful and profitable franchise business that will drive same-store sales growth and operate in a manner that is consistent and aligns with our brand purpose, standards, and franchise philosophy. Will build and grow a team of Franchise Business Consultants as the organization scales.

  • Identify innovative top-line goals and initiatives in support of the company’s yearly and long-term strategic business plan and overall objectives.
  • Create and translate the overall business strategy into day-to-day execution, providing coaching and feedback to the operations and training team.
  • Participate in defining and implementing best practices to improve system-wide consistency, synergy and profitability throughout all shops.
  • Leads the development, distribution, and ongoing evaluation of operational standards, policies, and procedures to ensure alignment with brand standards, safety standards, compliance, and legal requirements.
  • Reviews franchise profit and loss statements, quality reports, customer feedback and store audits to identify trends and implementation of best practices to enhance operational support and training.
  • Achieve new store growth and same-store sales objectives while ensuring franchise adherence of operational standards and achieve KPI goals.
  • 10+ years of relevant work experience. Operations, restaurants, retail, consulting, quick service, multi-unit franchise operations, and/or hospitality industry experience required.
  • 7+ years of managerial experience.
  • Demonstrated success in developing relationships, influencing diverse stakeholders, and leading teams that include non-direct reports in cross-functional settings.
  • Strong organizational skills
  • Persistent, detailed and able to report clearly and accurately
  • Ability to manage multiple projects
  • Demonstrated management and leadership skills
  • Ability to develop and maintain relationships with vendors and suppliers.
  • Ability to determine the key step in a complex process in order to advance projects
  • Planning, organizing, and follow-up skills, with the ability to prioritize, delegate, and manage multiple projects with sensitive deadlines and a changing environment.
  • Communication skills that effectively communicate sophisticated concepts, insights and recommendations in a compelling manner to various audiences (written, verbal and presentations).
  • Strategic decision making and planning with strong business and financial acumen.
  • Ability to identify best practices and opportunities for improvement; able to lead the change necessary to increase effectiveness.
  • Possess a high degree of drive with a proven track record of achieving results.
  • Ability to travel up to 70% of the time.
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