Director, Franchise Engagement

World Headquarters•Deerfield Beach, FL

14h•Onsite

About The Position

The Learning Experience is seeking an experienced Director, Franchise Engagement to support franchisees through the full development lifecycle, from agreement signing through center opening. This onsite leadership role serves as the primary liaison between franchise owners and internal teams including Real Estate, Development, Construction, Operations, Legal, Finance, and Marketing. This position is ideal for a highly organized professional who thrives in structured execution, high-volume communication, and complex development pipelines. You will balance relationship management with disciplined tracking to ensure franchisees feel confident while projects stay on schedule.

Requirements

Bachelor’s degree in Business, Real Estate, Project Management, or related field
7+ years of experience in franchise development, real estate, project management, or client-facing roles
Strong organizational skills with experience using CRM or project management tools (Monday.com preferred)
Proven ability to manage high-volume stakeholder communication
Excellent written and verbal communication skills
Strong relationship management and expectation-setting abilities
Ability to navigate complex workflows and development timelines

Nice To Haves

Experience in franchise, multi-unit, retail, hospitality, or service-based environments preferred

Responsibilities

Franchisee Communication and Engagement: Serve as the primary point of contact for franchisees throughout development
Provide timely updates on site availability, milestones, and next steps
Guide franchisees through site evaluation, demos, and selection decisions
Maintain clear documentation of communications and action items
Development and Pipeline Coordination: Coordinate site matching requests across internal stakeholders
Track development milestones from site selection through pre-construction
Monitor pipeline movement and proactively identify risks or delays
Review submitted sites and coordinate evaluations with brokers and internal partners
Ensure smooth handoffs to the New Center Opening team
Cross-Functional Collaboration: Partner with Real Estate, Construction, Operations, Marketing, Legal, and Finance
Align franchisee communication with internal timelines and deliverables
Escalate potential risks early to protect development schedules
Process and Systems Management: Maintain development tracking tools and CRM records
Support franchisee onboarding and system setup
Identify opportunities to improve workflows and franchisee experience