Director, Franchise Customer Success
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About The Position
Harri is the first enterprise ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that experience our brand. The Director of Customer Success for our franchise vertical is responsible for key relationships within our franchise segment, ensuring our customers are developed and maintained; assisting them post 'go live'. They take the time to get to know their customers and their business needs, to ensure they are getting the most out of their investment in Harri. This role relies heavily on personal accountability for results, and a willingness to go 'the extra mile' for each and every customer. This role will report to the VP of Customer Success.
