Director, Forward Deployed Engineering

Harvey • New York, NY

13h

About The Position

Harvey is building a Forward Deployed Engineering program to deliver a white-glove, tailored experience for our most strategically important accounts. As Director of Forward Deployed Engineering, you will own that program end-to-end: building the team, defining the operating model, and ensuring Harvey's top accounts feel like Harvey works exclusively for them.

This is a rare opportunity to sit at the intersection of engineering leadership, enterprise client strategy, and product influence. You'll lead a team of software engineers working directly with clients, while partnering closely with legal engineering, Sales, CS, and Product to shape what gets built and for whom.

This is not a product function. The job’s primary goal is to make Harvey's most valuable customers wildly successful, while also influencing the product roadmap with direct customer feedback.

Requirements

• 10+ years of experience in software engineering, with at least 5+ years leading engineering teams (bonus if in customer-facing contexts)
• Deep familiarity with LLM application development: retrieval-augmented generation, agent architectures, structured outputs, and evaluation design
• Experience building and scaling technical teams: hiring, developing, and retaining engineers across specializations
• Exceptional communication skills; able to translate complex technical work into clear language for both engineers and C-suite clients
• Low ego, high accountability; you're as comfortable rolling up your sleeves on a client problem as you are presenting to the board

Nice To Haves

• Prior experience building products for these legal, asset management, banking, or insurance.
• Familiarity with enterprise legal workflows: document review, contract analysis, compliance, M&A diligence

Responsibilities

• Build, hire, and manage a team of software engineers and managers deployed into strategic accounts
• Define staffing models, engagement structures, and capacity allocation across active and prospective accounts
• Develop specialist pods of engineers for new verticals (M&A, litigation, fund formation, compliance, etc.) that can be drawn on across engagements.
• Set and uphold quality standards for client deliverables, documentation, and knowledge transfer.
• Maintain deep technical fluency to scope custom builds accurately, unblock engineering decisions, and evaluate quality of delivered solutions
• Oversee the design and implementation of tailored workflows, retrieval systems, agent tools, and knowledge sources built on Harvey's platform
• Ensure solutions are built to be operationalized: with evaluations, documentation, and user training.
• Identify patterns across client engagements that signal gaps or opportunities in Harvey's core platform
• Bring field signal to product and engineering leadership with specificity: what clients need, how often, and what it would take to generalize

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed