Director, Forward Deployed Engineering

Federato

2d•$230,000 - $280,000

About The Position

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes.

Requirements

10+ years in enterprise SaaS delivery, Professional Services, or Forward Deploy models.
3–5+ years leading managers in a customer-facing engineering organization.
Experience owning delivery outcomes across multiple enterprise accounts.
Strong commercial acumen and comfort operating against financial targets.
Proven executive communication skills; comfortable presenting strategy to C-levels.
Enterprise B2B SaaS experience.

Nice To Haves

Insurance experience is a major bonus.

Responsibilities

Help define and evolve the operational direction of our implementation model as product and customer patterns evolve.
Serve as an escalation and resolution point for your leaders and book of business.
Directly manage Managers of Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs), coaching performance, delegation, and conflict resolution while developing the next generation of delivery leadership.
Ensure clarity of ownership across pods, strengthen onboarding and enablement for FDE leaders, and create structure that enables managers and engineers to operate independently.
Build for current and future state profiles, partnering on headcount planning and resourcing tradeoffs while balancing customer commitments with sustainable capacity
Tie delivery performance to utilization and renewal readiness, using data to inform tradeoffs and improve decision quality.
Act as connective tissue across GTM, Product, and Engineering, translating field patterns into actionable insights, and aligning delivery narratives with executive stakeholders.