Director for Learning and Development

Good Shepherd • New York, NY

76d • $110,000 - $120,000 • Hybrid

About The Position

We are looking for a Director for Learning and Development who will guide Good Shepherd Services commitment to being a learning organization. This position reports to the Chief of Mission and Learning Officer and is located at 305 7th Ave., New York, NY 10001 with a hybrid work model (3 days in office; 2 days WFH). The role requires 35 hours of work per week and is exempt. The salary range for this position is $110,000 - $120,000.

Requirements

• Bachelor's degree in organizational development, adult learning, social work or related field or 5 years experience in learning and development required.
• Experience with learning management systems preferred, especially Cornerstone.
• Knowledge of adult learning styles such as participative training design, group dynamics, significant experience with instructional design, including the ADDIE and SAM models.
• Experience in social services strongly preferred.
• Strong expertise in developing, editing, and collaborating on content Microsoft 365, Teams, SharePoint, and Office.
• Experience with Asana.
• Ability to use public transportation for travel to program locations throughout Brooklyn, Manhattan and the Bronx.

Nice To Haves

• Accomplished adult learning theories practitioner.
• Significant experience with instructional design, including the ADDIE and SAM models.
• Culturally competent and emotionally intelligent.
• Strong interpersonal skills.
• Street-smart critical thinker who asks insightful questions.
• Advanced project management and strategic program development skills.
• Highly flexible, can course-correct, take risks, and enthusiastically embrace change.
• Dynamic communicator in online, hybrid, and face-to-face venues.
• Fabulous team builder with exceptional leadership skills and a coaching mindset.
• Passion for GSS mission and values, belonging and inclusion, and community-building.
• Work from strength-based, youth and family development, and trauma-informed perspectives.
• Ability to see the bigger picture and get to the heart of the matter.

Responsibilities

• Connect a strategic vision of departmental goals to the agency strategic plan.
• Supervise a dynamic team of Learning & Development Department staff; currently five staff including a LMS Coordinator, a Senior Learning and Development Coordinator, and 3 Learning and Development Coordinators.
• Find and share external best practices with program leadership, HR and L&D and Mission and Learning colleagues.
• Serve as a leader on the Mission and Learning team.
• Participate in Mission and Learning leadership team meetings.
• Engage in ongoing training needs assessment and development of responsive learning pathways for each major program area, leveraging e-learning, hybrid, on-site localized training.
• Oversee delivery of day-to-day learning and development offerings; ensure they are aligned with multiple criteria, including department goals, program needs, required trainings, and the agency strategic plan.
• Leverage other free or low-cost training opportunities across the city, such as the ACS Workforce Institute and COFCCA.
• Collaborate with the Chief of Mission and Learning Officer and Assistant Director of Organization Development to provide training that aligns with agency belonging and inclusion efforts.
• Convene a Curriculum & Content committee that includes mental health and well-being, belonging and inclusion, and the L&D team to ensure training and curriculum aligns that meets twice per year.
• Translate organizational and programmatic needs into integrated learning and development plans that take into consideration functional and professional skills, career development actions, and funder and governing body requirements.
• Create innovative approaches to learning and talent development challenges that look beyond conventional wisdom to create impactful change.
• Develop online, hybrid, and face-to-face workshops around program needs.
• Identify and manage multiple vendors, as well as internal and external consultants, to assist in program design and execution, including Cornerstone and LMS management.
• Manage the LMS system; create curriculums/playlists for the different programs around compliance and regulatory trainings; use version control to manage multiple iterations of learning content.
• Oversee consistent, high-quality communication and marketing materials that highlight learning and development opportunities.
• Engage with department members to enhance productivity, collaboration, and clarity of communication.
• Facilitate online, hybrid, and face-to-face workshops as needed.
• Partner with staff to respond strategically to audits and reporting requests from external partners and within the agency; this includes ACS reporting, MMC reporting, program compliance reporting.
• Develop reporting systems that meet the regulatory and management needs across a broad array of GSS programs.
• Oversee L&D compliance and accreditation responsibilities.
• Work on projects and opportunities as organizational needs emerge.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Social Assistance
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees