Director for Data Operations and Program Analytics

New York City, NY • Manhattan, NY

81d

About The Position

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and provide opportunities for New Yorkers and communities to thrive. The Strategic Partnerships Division supports the vision and mission of the agency by building cross-sector partnerships, leveraging data, and advancing strategies that strengthen DYCD's impact across neighborhoods. The Division works in a fast-paced, non-traditional, and highly dynamic environment, requiring creativity, adaptability, and strong analytical capacity. Under the direction of division leadership, and with latitude for independent initiative and decision-making, the Director of Data Operations and Program Analytics will lead the Division's efforts to manage data, reporting, and performance analytics. This role will be responsible for developing tools, spreadsheets, and systems to track progress, as well as producing reports, presentations, and insights that drive decision-making and strengthen community impact.

Requirements

• A baccalaureate degree from an accredited college or university and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity.
• A four-year high school diploma or its educational equivalent and eight years of satisfactory, full-time experience as described above, at least two years of which must have been in a broad administrative or policy-making capacity.
• Education and/or experience equivalent to the above.

Nice To Haves

• Six or more years of relevant professional experience, including at least two years in an executive or managerial role.
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, dashboards) and other data tools.
• Experience developing spreadsheets, tracking systems, and performance reports.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Excellent verbal and written communication skills, with experience preparing and delivering presentations.
• Familiarity with youth development and community-based programs.
• Proficiency in MS Office Suite, PowerPoint, Canva, and/or Adobe Creative Suite for report and presentation design.
• Ability to work independently in a dynamic environment, manage multiple projects, and meet tight deadlines.
• Strong interpersonal skills, professionalism, and a collaborative 'can-do' attitude.

Responsibilities

• Develop, maintain, and optimize spreadsheets, databases, and tracking tools to support program management and performance monitoring.
• Analyze program and provider data to identify trends, opportunities, and areas for improvement.
• Generate reports and dashboards that provide actionable insights to leadership and stakeholders.
• Create and deliver PowerPoint presentations, data visualizations, and other materials to communicate findings effectively.
• Maintain accurate records of provider interactions, contracts, and agreements.
• Collaborate with internal and external partners to collect, verify, and analyze data.
• Support divisional initiatives, events, and neighborhood-based strategies with operational and data-related expertise.
• Recommend and implement process improvements to increase efficiency and effectiveness.
• Remain current on best practices in data analysis, reporting, and community program evaluation.
• Provide ad hoc analysis and project support as needed, leveraging Excel and other data tools.

Benefits

• Public Service Loan Forgiveness eligibility for federal loan forgiveness programs and state repayment assistance programs.
• New York City residency requirement within 90 days of appointment.

What This Job Offers

• Job Type: Full-time
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees