Director, Food & Beverage

AccorHotel•San Francisco, CA

10d•$177,000 - $230,000

About The Position

As Director, Food & Beverage, your leadership and vision will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction What you will be doing: Inspire and drive innovative experiences and activations, menus and concepts; creating a destination of choice for both Hotel and external guests Participate as a Senior Leader in hotel wide strategic decisions Lead and manage the day to day operations of the Food & Beverage Division ensuring all luxury service standards are followed Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits Lead and support all Food & Beverage departments in the achievement of their financial and operational targets Prepare annual budgets and administer in a fiscally responsible manner Implement effective control of food, beverage, labor and operating expenses throughout the F&B division Assist in the preparation of the annual strategic plan and achieve the goals and targets therein Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas. Handle all guest complaints in the food and beverage division Monitor all F&B prices, establish benchmarks, analyze sales mix, and ensure optimal pricing strategy to drive profitability Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment. Assist in the preparation of the annual strategic plan and achieve the goals and targets therein Oversee the selection, training and development of all Heartists to ensure timely recruitment and career growth Develop a high performing F&B Leadership Team and be invested in their growth Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve. Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned

Requirements

Previous Food & Beverage experience in a senior leadership role required
Minimum 5-7 years progressive experience in managing high volume F&B operations in a luxury hotel gained from working in global key cities
Computer literate in Microsoft Windows applications required
University/College degree in a related discipline
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work a flexible schedule that meets business demands, including mornings, evenings, weekends, overtime shifts, and holidays
Ability to work effectively with programs including Microsoft Office, Open Table - Guest Centre, Avero Slingshot, Opera, Silverware and Revinate
Excellent communication and organizational skills
Entrepreneurial mindset with strong interpersonal and problem solving abilities
Must have proof of eligibility to work in the United States.

Nice To Haves

Experience in a Forbes 5 environment preferred but not essential
Experience in a union environment preferred

Responsibilities

Inspire and drive innovative experiences and activations, menus and concepts; creating a destination of choice for both Hotel and external guests
Participate as a Senior Leader in hotel wide strategic decisions
Lead and manage the day to day operations of the Food & Beverage Division ensuring all luxury service standards are followed
Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits
Lead and support all Food & Beverage departments in the achievement of their financial and operational targets
Prepare annual budgets and administer in a fiscally responsible manner
Implement effective control of food, beverage, labor and operating expenses throughout the F&B division
Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits
Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas.
Handle all guest complaints in the food and beverage division
Monitor all F&B prices, establish benchmarks, analyze sales mix, and ensure optimal pricing strategy to drive profitability
Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment.
Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
Oversee the selection, training and development of all Heartists to ensure timely recruitment and career growth
Develop a high performing F&B Leadership Team and be invested in their growth
Conduct daily F&B Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve.
Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned