Director Food and Nutrition Services

Baystate Health•Palmer, MA

About The Position

Baystate Health is seeking an experienced and dynamic Regional Director of Food & Nutrition Services (FANS) to lead a high-performing team dedicated to delivering exceptional service to our patients, staff, and visitors. This leadership role reports to the Senior Director of Hospitality and oversees FANS Managers, Supervisors, and a diverse operational team at Baystate Wing (Palmer), Baystate Noble (Westfield), and Baystate Franklin (Greenfield). As a key member of our Hospitality leadership, you will guide strategic planning, operational excellence, and regulatory compliance across a multi-location system—ensuring our services live out the Baystate Mission, Vision, and Values while prioritizing Safety, Quality, Experience, and Value. RESPONSIBILITIES: The Director of FANS is responsible for all financial, operational, and personnel aspects of the department, including staff development, patient and staff experience, procurement, and safety. This leader will represent FANS at internal meetings and public events, build collaborative relationships across the system, and foster a culture of caring and excellence. We are seeking a strategic thinker with demonstrated success improving performance, optimizing resources, and integrating evidence-based best practices.

Requirements

Bachelors degree, required
ServSafe Food Handlers Certified, required
5 years of food service management, required

Nice To Haves

Masters degree, preferred
Multi-service support, preferred

Responsibilities

Provide effective leadership and direction to ensure seamless operations of multi-site food and nutrition services.
Develop departmental goals, objectives, and performance standards aligned with organizational priorities.
Foster a positive, professional, and collaborative environment that supports diversity, engagement, and high performance.
Represent the department at administrative meetings and serve as a consultant across the organization.
Develop, recommend, and manage operating and capital budgets.
Proactively forecast and adjust operational budgets to meet financial targets.
Ensure cost-effective use of resources while maintaining high-quality service standards.
Oversee procurement processes and partner with Materials Management on capital equipment evaluation.
Direct the hiring, training, evaluation, and development of departmental staff.
Oversee scheduling, performance management, corrective actions, and HR policy implementation.
Address employee development needs and resolve personnel concerns.
Ensure compliance with regulatory agencies such as Joint Commission and DPH.
Maintain departmental policies, procedures, and quality assurance programs.
Oversee recipe standardization, food safety, infection control, and production of modified diets per Clinical Dietitian requirements.
Lead performance improvement initiatives using quality improvement methodologies.
Build and maintain strong relationships with key stakeholders, including patients, clinical teams, and support departments.
Coordinate patient, café, and catering menus with FANS leadership.
Ensure operations meet customer needs and drive high satisfaction across all service areas.

Benefits

Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
Wellbeing programs that include but are not limited to mental, physical, and financial health