Director, Field Services

VSP Vision Care•Town of Owego, NY

1d•Onsite

About The Position

Evaluate, develop and manage strategies to develop solutions for the field services team. Oversee the operations, growth and retail sales at onsite clinics. Responsible, nationwide, for the topline revenue, field management, client and patient satisfaction for all onsite clinic locations Build and lead a team of Field Managers, Optical Managers, and Optical Administrators responsible for driving topline revenue Cultivate and oversee successful relationships with client contacts. Drive client satisfaction and assist the vision care sales team to increase plan benefits for clients that have vision centers Lead and oversee the active collaboration with the sales team and account management to provide a unified front between the vision benefit services and clinic services Cultivate and oversee relationships with Medical Management Groups to create more growth opportunities (process flows, events, collaborative projects, etc.) in the health and wellness centers to benefit the Vision centers Create, direct and implement all promotions for vision centers via an annual marketing calendar Work with support functions of operations and merchandising. For operations help simplify job flows for all vision center associates, and create opportunities to reduce costs. With merchandising, help drive product selection with customer sales reporting data and satisfaction survey results Based on budget provided, distribute plan numbers to all locations on an annual basis and adjust throughout the year locations exceeding and new locations postponements Monitor the performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases Participate in the hiring and interviewing process for open positions within the unit ensuring that the most qualified candidates are selected

Requirements

Bachelor’s degree in related field or equivalent experience
Minimum of 2 additional years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
6 years working directly in an independent eye care practice or retail location as a business manager or business consultant (Retail chain experience a definite plus)
Optical retail experience with multi-unit/multi location stores.
Ability to work with all levels of management both within the company and in the optometric community
Excellent presentation and sales/persuasion skills
Strong negotiations skills
Strong influence and communication skills at all levels
Strong project management skills to include the ability to manage multiple projects simultaneously

Responsibilities

Evaluate, develop and manage strategies to develop solutions for the field services team.
Oversee the operations, growth and retail sales at onsite clinics.
Responsible, nationwide, for the topline revenue, field management, client and patient satisfaction for all onsite clinic locations
Build and lead a team of Field Managers, Optical Managers, and Optical Administrators responsible for driving topline revenue
Cultivate and oversee successful relationships with client contacts.
Drive client satisfaction and assist the vision care sales team to increase plan benefits for clients that have vision centers
Lead and oversee the active collaboration with the sales team and account management to provide a unified front between the vision benefit services and clinic services
Cultivate and oversee relationships with Medical Management Groups to create more growth opportunities (process flows, events, collaborative projects, etc.) in the health and wellness centers to benefit the Vision centers
Create, direct and implement all promotions for vision centers via an annual marketing calendar
Work with support functions of operations and merchandising.
Based on budget provided, distribute plan numbers to all locations on an annual basis and adjust throughout the year locations exceeding and new locations postponements
Monitor the performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases
Participate in the hiring and interviewing process for open positions within the unit ensuring that the most qualified candidates are selected