Director, Field Service

Astec Industries Inc•Chattanooga, TN

42d

About The Position

Provide leadership to the Service Department in ensuring that the goals and objectives of the department and company are met in terms of providing world-class service to our customers.

Requirements

The ability to effectively work as a member of a team is required.
Excellent communication skills, both oral and written, are required.
The ability to manage conflict and resolve issues in the most positive fashion for all parties concerned is required.
Strong analytical skills are required.
Knowledge of and skills to read mechanical, electrical, and electronics blueprints and designs required.
Basic computer skills are required.
Basic mathematical skills are required.
The ability to effectively manage others and provide coaching and discipline to departmental employees, as needed, is required.
Preferred bachelor's degree in engineering or a related field, or equivalent technical experience required.
Occasional travel is required. Must have a valid driver's license and good driving record. Must be able to obtain and maintain a valid passport.
You must meet regular attendance requirements.

Nice To Haves

Preferred experience in the HMA or Concrete industry.

Responsibilities

Has responsibility for the entire Service Department.
Responsible for the preparation of department budget and compliance with the budget.
Organize, coordinate, and develop a staff of field service personnel to effectively provide field service assistance for our distributors and/or customers.
Responsible for organizing, developing, and presenting service training for Astec, Inc. customers, including maintenance, troubleshooting, repair, and operating instructions.
Responsible for the administration of DOA and policy adjustment of credits as related to field problems.
Responsible for telephone service assistance as needed, working from Astec, Inc. offices or home.
Maintain complete files on customer plants and equipment in relation to field problems, warranty claims, technical data, and legal issues.
Provide accurate data for evaluation by Engineering and Manufacturing Departments for immediate solution to correct field service areas and make recommendations as needed.
Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals. Ensure performance appraisals are utilized throughout the department.
Stay current with technology affecting the asphalt and concrete industries.
Review and approve expense reports.
Assist in the development of operator, maintenance, and service manuals.
Coordinate issuance of Service Bulletins with Technical Publications and follow up on completion of said work.
Serve on committee and focus groups as assigned.
Participate in staff meetings and other meetings related to the company and department.
Project a positive company image by interacting with fellow associates, customers, and corporate management in a cooperative, supportive, and courteous manner.
Support and promote the core values of Astec, Inc.
Follow company policies and procedures at all times.
Follow proper safety rules and procedures at all times.
Perform other duties as assigned.