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We are seeking a dynamic and experienced Director of Field Service Operations to lead our field service teams in the Industrial HVAC/R industry. This role offers the opportunity to develop and implement comprehensive service strategies while fostering a culture of innovation, teamwork, and accountability. The ideal candidate will have a deep understanding of industrial refrigeration systems, ensuring technical excellence, superior customer service, and a strong focus on operational excellence (Op-Ex) through standardization and the SQDC (Safety, Quality, Delivery, and Cost) approach.