Director, Field Operations

Schurz Communications•Sergeant Bluff, IA

7d•$100,000 - $110,000•Onsite

About The Position

At Long Lines Broadband, we have the job for you! We have an immediate opening for a Director of Field Operations . This position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.â¯ They help foster aâ¯positive team environment that enables employees to maximize performance, learn new skills and progress their careers.â¯ We are looking for someone who actsâ¯as a customer advocate and provides helpful solutions to meet the customer’s needs. We are looking for motivated individuals who can deliver an exceptional “Long Lines customer experience” that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await. Apply today to join the Long Lines team!

Requirements

Bachelor's Degree preferred in business, engineering, or related field with 5+ years of management experience or 10+ years related industry work experience.
5+ years management experience and 5+ years working in telecommunication and technical operations.
3+ years of budget development and management.
Any relative license/certification is a plus.
Ability to communicate effectively both orally and in writing.
Ability to create a proactive team environment and sustain employee morale.
Strong, team oriented interpersonal skills.
Strong business acumen with ability to develop and justify budgets.
Ability to make data driven decisions in a timely manner while managing projects.
Knowledge of staff development techniques and willingness to transparently share knowledge.
Interest in proactively working with and solving customer service trouble issues/concerns.
Proficient with common Microsoft Office products: Excel, Word, PowerPoint.
Knowledge of modern telephone, internet and cable television networks including copper and coax.
Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals.
Ability to obtain and maintain a valid driver's license required.

Nice To Haves

Any relative license/certification is a plus.

Responsibilities

Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities.
Responsible for the development of managed personnel.
Annual and routine capital and expense budgets development and management.
Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets.
Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations.
Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment.
Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance.
Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof.
Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary.
Generates and submits required regulatory reports/inquiries.
Performs all other duties as assigned.