Director, Field Medical Integrated Enablement & Engagement Process Lead (EPL)

Roche • San Francisco, CA

90d • $136,100 - $252,700

About The Position

The Director, Integrated Enablement & Engagement Process Lead (EPL) is a critical member of the Field Medical team, collaborating with the US Medical Digital team. This individual is instrumental in defining, aligning, and embedding digital, data, and analytics capabilities to not only meet current business needs but also proactively address and anticipate future needs. Acting as a key connector and central liaison between Field Medical and product teams, this role provides strong user understanding, workflow expertise, and product ecosystem knowledge to effectively embed tools within a complex, matrixed organization. Simultaneously, this role coordinates directly with users to drive successful user adoption of new digital capabilities and initiatives. This role plays a strategic part in identifying business needs, shaping product direction and prioritization, and integrating products into new and existing workflows to maximize impact in Field Medical. Furthermore, this role drives the planning and execution of change management, knowledge sharing, training, and adoption, as well as understanding and measurement activities, in partnership with Operational Excellence teams. This role requires a deep understanding of Field Medical priorities, standards of excellence, compliance, and the ability to intuitively manage, inspire, and build trust within a matrixed organization.

Requirements

• Bachelor's degree
• A minimum of 8 years of work experience, with at least 6 years of experience in the pharmaceutical or biotech industry, including 2 years in Healthcare Business Analytics.
• Experience in machine learning, deep learning, AI techniques, and building impactful data visualizations for medical decision-making (e.g., using Spotfire®, Tableau, and RShiny).
• Strong data proficiency with a deep understanding of data strategy, technology, and platforms.
• Strong ability to work across functions in matrixed environments, providing strategic guidance, engaging stakeholders on data and visualization needs, and influencing senior leadership without direct authority.
• Experience with sole ownership of tactics or pieces, ability to articulate business problems, identify solutions, and own content development from strategy through execution.
• Demonstrated experience with strategic planning, prioritizing, and management of high-level initiatives and projects.
• Strong understanding of the healthcare landscape and customer types (health systems, payers, providers, HCPs, patients, IDNs, distributors, pathways), and how they operate their businesses.

Nice To Haves

• MBA or other related graduate-level degree
• 5+ years of experience in clinical development with strong skills in clinical trial data analysis, RWD assets.
• Six sigma, PMP, or similar certifications
• Proven ability to embed products, embrace agile methodologies, and effectively organize for impactful outcomes, while continuously investing in personal development.
• Demonstrates an enterprise and execution mindset, thriving in ambiguous, transformational environments with adaptive and critical thinking.
• Exhibits inspiring, visionary, customer-first leadership, strong business acumen, excellent presentation, interpersonal, and communication skills, alongside highly proficient project planning and oversight.

Responsibilities

• Serves as the primary point of contact for Field Medical capability needs, collaborating with cross-functional stakeholders to identify, synthesize, and prioritize user feedback, and ensuring end-to-end excellence across Field Medical digital and AI initiatives.
• Accountable for seamless integration of new digital products into workflows, serving as a subject matter expert to identify capabilities, validate requirements, and lead process changes to optimize workflows.
• Develops and implements strategies to drive awareness and adoption of new tools, champions change management, and designs and delivers comprehensive training.
• Leads complex change initiatives, drives organizational change from current to future state, and continuously partners with stakeholders to ensure alignment on priorities.
• Regularly assesses and reports on the health of Field Medical operations, collaborates with partners to establish KPIs, and synthesizes measurement insights and user feedback into actionable learnings.
• Establishes robust project governance frameworks, ensures adherence to regulatory compliance and privacy standards, and builds relationships with legal and compliance partners.

Benefits

• Discretionary annual bonus based on individual and Company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees