Director, Family Care

DCI Donor Services•Nashville, TN

About The Position

Tennessee Donor Services (TDS) is looking for a dynamic, experienced, high performing family care leader to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Tennessee Donor Services is seeking a Family Care Director to join our team! This position will be responsible for the day-to-day management and coordination of the OPO’s organ and tissue authorization activities. They will oversee the implementation of donor family services policies and procedures while providing supervision and support to all staff supervised. Prior experience in the OPO field is required. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Requirements

Bachelor’s degree, master’s degree preferred.
3-5 years OPO experience in authorization, leadership experience required.
Valid Driver’s License with ability to pass MVR underwriting requirements.

Nice To Haves

CPTC preferred but not required

Responsibilities

Serves in a high level leadership capacity to lead the family care department to ensure a high level of performance to accomplish the mission of Sierra Donor Services. This includes ongoing data analysis to identify gaps in performance. Building a high performing team through recruitment and retention strategies.
Collaborates across all 3 OPOs in the DCIDS service area to identify areas of improvement, develop strategies and initiatives to drive high performance, effectively communicate key changes in process to all stakeholders.
Provides on-call administrative services to support family care staff through ongoing coaching and development Ability to provide on-site response for family support when necessary.
Supervises the day-to-day activities of family care staff.
Ensures adherence to standard operating policies and procedures, timely provision of all potential donor evaluations, standard approach, and obtains authorization, and ensures that the call schedule is adequately covered at all times.
Collaborates with Clinical and Hospital Services Manager and staff on activities and meetings as requested.
Participates in all leadership training opportunities and will implement all leadership principles into management positions. Leadership principles include recruitments, peer interviews, hiring, on boarding, monthly rounding, coaching, and mentoring all staff.
Ongoing evaluation family care staff’s performance, provides ongoing coaching and development of growth, setting professional goals that are in line with the organization’s strategic plan.
Responsible for ensuring all family care staff are trained and proficient in their primary job responsibilities. Will participate in all clinical department staff meetings and case reviews.
Participates in external and internal committees to represent organ operations and the entire organization.
Participates with Medical Directors and Medical Advisory Committee related to policy/practice changes and review of donation opportunities as required by regulatory bodies.
Perform other duties as assigned.

Benefits

Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Meal Per Diems when actively on cases