Director, Facility Manager-Branches
About The Position
We're seeking someone to join our team as a Facility Manager-Branches maintain a close working partnership with all peer group managers, and local senior and branch management as required and also maintain operational relationships with outsourced service partners core team. In this role on the Real Estate Operations team, you will report directly to the Americas Head of Facility Management. In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
Requirements
- Bachelor's degree (BA or BS) or equivalent business experience
- Strong relationship and interpersonal skills with an attention to detail mindset and ability to think like an owner.
- Experience in sustainability, health and safety initiatives
- Experience in managing large office campus (more than a million sq.ft) with modern workspace features
- Proven track record for setting highest level of maintenance standards and providing the right environment and infrastructure support for operating best-in-class amenities like gymnasium, in-house kitchen, child care facilities, health care center etc.,
- Proficient in administrative documentation such as Microsoft Office 365 (incl. Teams, SharePoint), presentation creation and execution, verbal and written communication
- Experience in directly managing the execution of facilities maintenance and repair services in a corporate environment is a plus, including the use computerized maintenance management systems and other facilities management applications.
Responsibilities
- Establish partnerships at all levels within the service partners organizations and with their suppliers, emphasizing: collaboration, clear expectations, common goals, trust and transparency
- Ensure service partners are on track to meet agreed SLAs and are delivering per contracted KPIs
- Oversee all general facilities management, engineering infrastructure, housekeeping and other property related services across the managed locations (approx500 office spaces, ranging in size between 10,000sqft - 500,000sqft) ensuring that Real Estate Operations maintenance service partners operate in an effective manner and in compliance with Morgan Stanley's rules and guidelines, thereby minimizing risk and protecting the Firm and its franchise.
- Take the lead role in managing, supporting, and communicating critical incidents where business may be exposed to risk arising from down-time of critical systems.
- Assist in the implementation of infrastructure system monitoring (smart building technology) as well as building emergency response, incident management and escalation procedures.
- Maintain frequent and direct interaction with service partners, directly and indirectly contracted vendors, landlords and internal BU clients in the maintenance and planning of new and existing office locations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
