Director, Facilities

Richemont • New York, NY

8d

About The Position

Richemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity. At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Director, Facilities Richemont Shared Services | New York, NY Reports to: AVP, Workplace Strategy & Facilities Management Role Overview The Director of Facilities - Retail is a key leadership role responsible for developing and implementing an integrated facilities management strategy to support retail locations across the region. This role will oversee all facilities management and operational support across our boutique footprint in the Americas. It combines strategic vision, operational execution, and compliance oversight, ensuring optimal facilities performance, long-term asset integrity, and alignment with the company's growth objectives. This position requires seasoned facilities management professional with a strategic mindset, extensive experience in luxury retail operations, a proven ability to lead regional teams, and expertise in managing both capital and repair/maintenance programs at scale.

Requirements

• Demonstrated success managing multiple sites (30+ retail locations preferred) with both operational and capital responsibilities.
• Strong knowledge of luxury retail building systems, equipment, HVAC, plumbing, and electrical systems.
• Expertise in preventive maintenance programs, capital project management, and repair/replace analytics.
• Proven ability to manage budgets, vendors, and national/regional service provider relationships.
• Experience with CMMS platforms (e.g., Service Channel, FEXA) and integration with corporate systems.
• Bachelor's degree required.
• 10+ years of progressive facilities management and development experience in the luxury retail or luxury hospitality industry, including leadership of regional teams.
• Vendor management expertise (RFPs, negotiation, multi-site programs).
• Strong leadership, communication, and organizational skills with a results-driven approach.

Nice To Haves

• Master's degree preferred
• Background in luxury retail or premium environments preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Collaborate with executive leadership to define and execute the long-term vision for boutique operations.
• Develop and implement an integrated facilities management strategy to improve operational excellence across boutiques
• Analyze maintenance trends and implement proactive solutions to minimize operational disruptions.
• Collaborate through the full life cycle of project development, including site selection, design, construction, opening, and post-opening evaluation, providing insight as an operations expert.
• Manage multiple maison boutiques simultaneously in a dynamic environment, ensuring on-time execution and continuous value delivery.
• Provide regular reporting to leadership on capital spend, R&M performance, compliance status, and operational trends.
• Lead the planning, negotiation, and execution of IFM service agreements across hard services (engineering, maintenance), soft services (cleaning, security, hospitality) and capital projects.
• Manage the entire contract lifecycle: from structuring and onboarding through ongoing performance reviews, compliance tracking, and continuous improvement.
• Develop and maintain strong client and supplier relationships that foster trust, accountability, and results.
• Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence
• Use data and analytics to validate savings, supplier performance, and overall ROI for FM initiatives.
• Enhance digitalization by implementing a Facility Management Service platform (FSM) to transition all facility requests to a ticketing solution to plan our reactive and proactive maintenance for retail premises.
• Ensure SLA's & KPI's are achieved and aligned with contractual agreements
• Select, administer and optimize technology to track preventive maintenance, work orders, asset management, and vendor compliance.
• Ensure seamless integration and communication between facilities management technology, accounting, and operations systems.
• Track warranties, lease obligations, and recurring preventive maintenance services.
• Maintain accurate documentation of all facilities activities, compliance records, and capital projects.
• Oversee daily operations of the facilities team supporting retail locations across the region.
• Serve as the subject matter expert on repairs, replacements, and maintenance of all FF&E, building systems (HVAC, electrical, plumbing), and mechanical equipment.
• Plan, execute, and monitor preventive maintenance programs across the region.
• Manage budgets for facilities, repairs & maintenance (R&M), and capital projects, ensuring fiscal responsibility and cost optimization.
• Maintain vendor relationships and negotiate contracts to secure high-quality and cost-effective services.
• Ensure compliance with all local, state, and federal regulations, including health, safety, licensing, and labor codes.
• Partner with the Region's CSR leader to support and promote sustainable practices and resources across assigned locations, and make BOS-related sustainability recommendations, in alignment with Group guidance, as necessary for facilities operations.
• Oversee and facilitate, as necessary, the timely and accurate processing of all relevant vendor invoices.
• Act as the primary liaison with operations, landlords, property managers, and third-party vendors to resolve facility-related issues in the boutiques.
• Provide timely updates and reports to leadership on facilities performance, capital projects, and regulatory compliance.
• Partner with operations and support functions to plan and execute boutiques maintenance, repairs and upgrades efficiently.
• Build a culture of accountability, continuous improvement, and operational excellence within the facilities team.

Benefits

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees