Director - Facilities Administration

Stanford Health Care•Palo Alto, CA

12h•Hybrid

About The Position

Stanford Health Care is seeking a strategic leader to run the business behind one of the most critical operational divisions in the organization. As Director of Facilities Administration, you will serve as the administrative and operational integrator for one or more Facilities Services Business Units —overseeing core business functions, performance management, systems, and corporate business processes while enabling safe, reliable, and cost‑effective operations across a multi‑site healthcare system. Working closely with executive and operational leaders, you will drive organization-wide improvements, strengthen governance, and ensure the organization is positioned to support clinical excellence today and into the future. The Facilities Services division enhances health through leadership, collaboration, and innovation. Our team offers essential non-clinical support 24/7, ensuring safe operations and planning for future needs. We represent the intersection of planning, construction, general services, and facilities operations. Learn more about Facilities Services at: Facilities Services | Stanford Health Care https://stanfordhealthcare.org/about-us/facilities.html The Facilities Planning & Design (FPD) business unit leads the planning, design, and improvement of Stanford Health Care’s spaces to advance excellence in care, innovation, and experience. With expertise across Planning, Design, Land Use & Licensing, Art, Wayfinding, Signage, and Facilities Administration, FPD turns vision into reality, creating functional, compliant, and inspiring environments aligned with Stanford Medicine’s mission. Facilities Administration within Facilities Planning & Design (FPD) drives continuous improvement, efficiency, and alignment across all functional areas. The team enhances project delivery through data-driven insights, process optimization, and cross-functional collaboration. By standardizing best practices and advancing strategic initiatives, Facilities Administration elevates quality, accelerates timelines, and maximizes value across the organization. The Director – Facilities Administration provides leadership for the administrative operations for Business Units in the Facilities Services division, combining and elevating program elements operations, planning and administration to drive consistent, efficient, and compliant support across Facilities Services. This role sets vision and priorities for administrative functions including business operations, budgeting and financial management, contract and vendor administration, workforce planning and onboarding, quality and compliance programs, training and scheduling, enterprise systems governance, analytics and reporting, communications, and change management. The Director partners with colleagues in their own and other Business Units to translate strategy into measurable outcomes and deliver high-reliability administrative services that enable safe, timely, and cost-effective operations across a complex, multi-site healthcare environment.

Requirements

Job requires a Bachelor’s degree in a work-related discipline/field from an accredited college or university. Relevant experience in lieu of degree may be considered. Relevant experience in lieu of degree is in addition to the experience requirements for this position.
Six+ (6+) years of progressively responsible and directly related work experience required.
Ability to establish strategic direction and translate it into executable plans with measurable outcomes; skilled in portfolio and program management.
Strong financial acumen, including operating/capital budgeting, forecasting, variance analysis, and business case development.
Expertise in contract administration and vendor performance management, including service level design and KPI tracking.
Knowledge of healthcare facilities operations and applicable standards and regulations (e.g., Joint Commission Environment of Care, CMS, OSHA, NFPA), and the implications for administrative processes and systems.
Proficiency with enterprise facilities systems (Enterprise Asset Management (EAM)/Computerized Maintenance Management System (CMMS), Integrated Workplace Management System (IWMS)/Computer-Aided Facility Management (CAFM), project controls, scheduling) and business intelligence/reporting tools; understanding of data governance and workflow standardization.
Demonstrated ability to design, implement, and evaluate efficient, cost-effective administrative processes; Lean/continuous improvement mindset.
Excellent communication, facilitation, and relationship-building skills; ability to influence at all levels and coordinate across diverse stakeholder groups.
Proven leadership and talent development capabilities; ability to manage complex projects and resources (people, time, and budgets) in a dynamic 24/7 healthcare environment.
Strong analytical, problem-solving, and decision-making skills; ability to research regulations, policies, and technical references and apply them to operations.

Nice To Haves

Master's Degree (e.g., MBA, MHA, MPA, engineering management) Preferred

Responsibilities

Set vision, priorities, and multi-year administrative roadmaps for the Facilities Services division in alignment with SHC strategies; translate strategic objectives into annual operating plans with clear KPIs and accountabilities
Lead the division’s business operations functions, including operating and capital budget development, forecasting, FTE and labor management, financial monitoring, and benefits realization; partner with Business Operations & Strategic Initiatives (BOSI) to track outcomes and recommend corrective actions.
Direct quality and compliance programs for the Business Unit (policies/Standard Operating Procedures (SOPs), audits, corrective action plans, and readiness) to support The Joint Commission Environment of Care, Centers for Medicare & Medicaid Services (CMS) Conditions of Participation, Occupational Safety & Health Administration (OSHA), National Fire Protection Agency (NFPA), and other applicable requirements.
Sponsor and govern enterprise systems that enable Facilities operations, ensure data integrity, workflow standardization, user training, and actionable reporting.
Manage departmental programs and initiatives; regularly report progress, risks, and mitigation plans to Facilities Services leadership; produce the division’s business unit’s Annual Report and quarterly business reviews.
Lead recruiting, onboarding, competency development, and succession planning for administrative and operational support roles; oversee technical training and scheduling functions where applicable to ensure adequate staffing and skill readiness.
Implement, sustain, and continuously improve standard work, business processes, and service-level expectations using Lean methodologies; lead change management, communication plans, and stakeholder engagement.
Facilitate effective cross-functional communication among Facilities Services, other Stanford Medicine partners, and external vendors to ensure alignment and issue resolution.
Guide development and use of dashboards and analytics for safety, quality, finance, contracts, and operational performance; ensure timely, accurate, and actionable information for decision-making.
Serve as advisor and thought partner to department leaders; coach managers and supervisors; build a culture of accountability, service excellence, equity, and continuous improvement consistent with C-I-CARE.
Ensure administrative business continuity and emergency preparedness for Facilities Services; participate in incident command and after-action reviews; coordinate improvements across impacted programs.
Manage and develop a team of managers, supervisors, analysts, and coordinators; set goals, conduct performance reviews, and support professional growth; oversee consultants and contingent staff as needed.
This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary.