Director, Experiential Packaging

QuintEvents•Charlotte, NC

28d•Onsite

About The Position

As the Director, Experiential Packaging, you’ll oversee the strategy, execution, and team responsible for creating and managing Quint’s global product portfolio. This includes supervising the Product Managers, Inventory Specialist, and Product Coordinators, ensuring that inventory is strategically sourced, priced, and deployed to maximize margin and customer experience. The Director will collaborate with internal departments and external partners to ensure seamless delivery of innovative, profitable, and premium ticket and hospitality offerings.

Requirements

Bachelor’s degree in Business Administration, Hospitality, Sports Management or a related field; MBA preferred
8+ years’ experience in event management, ticketing, or hospitality
3+ years in a leadership role
Proven success in developing and executing profitable packaging strategies in sports, entertainment, or travel industries
Strong leadership skills with experience managing and growing high-performing teams
Deep knowledge of ticketing, procurement, and inventory management practices
Financial acumen with experience managing budgets, margins, and risk
Strong negotiation skills and ability to build relationships with external vendors and partners
Exceptional organizational, analytical, and problem-solving skills
Proficiency in Salesforce or other CRM platforms; advanced Excel and reporting skills; Trello and Genuity a plus
Must be able to lift up to 25 pounds
Must be able to work on-site at Charlotte, NC headquarters
Willing and eligible to travel internationally, as needed
Eligible to work in the United States

Responsibilities

Manage, mentor, and develop the Product Development team (Packaging & Procurement, Inventory Specialist, Product Coordinator)
Foster a culture of accountability, collaboration, and innovation within the department
Provide strategic direction, clear priorities, and professional development opportunities
Define product ladder for each event, while overseeing and building the pricing models. Making sure all costs are correct, and margins are achieved when setting selling prices
Work with SVP, Product Development to identify growth opportunities, set product priorities, and establish pricing strategies
Lead the creation of unique, high-value fan experiences and packages aligned with brand standards
Oversee global ticket procurement strategy, ensuring optimal inventory levels and cost efficiency. This means managing the Paddock Club tickets process, VIP Village, other hospitality and Grandstand tickets
Manage vendor, promoter, and organizing body relationships to secure ticket and hospitality inventory
Ensure compliance and accuracy of procurement documentation, audits, and reporting
Partner with Finance and Accounting Ops to establish budgets, monitor performance, and ensure profitable outcomes. Assist in making sure settlements for each event are correct
Conduct risk assessments for major events and proactively adjust strategy to minimize exposure. Salesforce reporting and run rates
Provide executive leadership with regular reporting on performance, risk, and opportunities
Partner with Sales, Marketing, and Operations to ensure product launches align with timelines and organizational goals
Ensure Salesforce and internal systems accurately reflect product availability, margins, and status
Support Business Development and Partnership teams with product insights and innovation opportunities