The position involves leading systemwide, high-impact transformation projects aimed at improving the patient experience through the application of Lean, Six Sigma, and human-centered design approaches. The role requires designing and implementing structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks. Additionally, the candidate will collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight-led change. Serving as a strategic advisor and thought partner to site and service line leaders, the individual will embed Extraordinary Caring behaviors and operational excellence within the organization. The role also includes facilitating working sessions, learning collaboratives, and leadership retreats to build internal capability for patient-centered transformation. Mentoring and coaching team members in continuous improvement methodology and structured problem-solving is also a key responsibility. Building relationships with leaders across Quality, Nursing, Risk, and HR is essential to align PX transformation with safety, culture, and accountability frameworks. Finally, the candidate will support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact.
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Number of Employees
5,001-10,000 employees