Director, Experience Strategy

Salesforce • New York, NY

406d • $200,300 - $290,500

About The Position

The Experience Strategist Director at Salesforce is responsible for leading transformative strategy engagements with C-level customers, focusing on delivering innovative, industry-specific strategies that define vision, success metrics, and executable roadmaps. This role requires a blend of technology-enabled business transformation experience and the ability to foster collaboration across teams to drive customer efficiencies and innovation on the Salesforce platform.

Requirements

• 10-15+ years consulting in enterprise-level technology transformation programs at Fortune 500 companies.
• Proven ability to create, implement, and sustain a rapid-scaling Experience Strategy amidst multiple competing priorities.
• Use Design Thinking Methods to define, align and deliver Business Strategy.
• Strong business insight with knowledge of strategy, business model design, design thinking, and experimentation/agile processes.
• Ability to develop Industry POVs for industries that include identifying market trends, responses & solution offerings.
• Ability to analyze and synthesize sophisticated information, working in situations where data may be absent or ambiguous and creative approaches are required.
• Strong executive presence and presentation / facilitation skills, comfortable collaborating with and pitch to C-suite executives.
• Creative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a 'start up-paced' technology company.
• Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners.
• Salesforce product knowledge and solution design.
• Occasional travel (average of 30%), variable.
• Degree or equivalent proven experience required.

Nice To Haves

• Experience with Design Thinking methods and frameworks.
• Familiarity with Salesforce products and services.
• Experience in industries such as Technology, Media, Telecommunications, Travel, Transportation, and Hospitality.

Responsibilities

• Help organizations understand the value of design and foster a culture of innovation, ideation and an experience-led approach.
• Help position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative, and pitch.
• Apply a variety of lens to analyzing, synthesizing, and implementing an Experience Strategy.
• Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and milestones, and technology priorities.
• Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities.
• Identify levers for business impact and optimally connect those to experience recommendations.
• Craft innovative, forward-looking industry strategies which demonstrate the power of the Salesforce platform and transform sophisticated, global companies to gain competitive advantage and growth in their markets.
• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives.
• Help leaders adopt new digital operating models, governance strategies and a customer- and user-centric attitude and approach to decision-making.
• Uncover future Sales opportunities to drive incremental customer value.
• Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer.
• Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization.
• Co-lead architecture sessions with internal team passionate about industry specific business processes.
• Contribute to the development of an Industry Strategy proficiency within Salesforce Professional Services.

Benefits

• World-class enablement and on-demand training.
• Exposure to executive thought leaders.
• Clear path to promotion with accelerated leadership development programs.
• Weekly 1:1 coaching with your leadership.
• Fast Ramp mentorship program.
• Week-long product bootcamp.
• Sandler Sales Training.
• Volunteer Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: No Education Listed