Director, Experience Design
About The Position
Imagine designing the gateway through which millions of people and businesses enter the digital economy, while also ensuring PayPal adapts seamlessly to shifting global regulations. As a Director of Experience Design for Global Onboarding and Compliance, you'll lead design initiatives across onboarding, compliance, tax, risk, and regulatory change. You'll transform complexity into clarity, building experiences that earn trust, accelerate adoption, and empower teams to launch products quickly and compliantly across 200+ markets. This is a leadership role where design excellence meets global impact: creating systems and experiences that balance business growth, regulatory rigor, and customer needs.
Requirements
- 10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
- 2 years of experience leading others
- 15+ years in product design, with 5+ years leading design teams at scale
- Experience designing global, multi-market platforms in regulated industries
- Portfolio showing large-scale transformations with measurable business and customer impact
- Executive presence with strong communication and influencing skills across functions and geographies
- Expertise in design systems, workflow design, and operational excellence
- Passion for financial inclusion and building trusted, accessible, and compliant experiences
Responsibilities
- Establish overall business or technical strategy for user experience initiatives.
- Negotiate with and influence decision-making reaching the senior executive level
- Identify and resolve unique situations of substantial significance in user interface or interaction design
- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
- Lead the development of user experience strategies that resonate with target audiences.
- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
- Define and drive the design vision for onboarding and compliance platforms at a global scale
- Lead, mentor, and inspire multiple design teams, fostering innovation, inclusivity, and design excellence
- Partner with executives and cross-functional leaders to align design with business growth and compliance
- Collaborate across teams to balance global consistency with user- and region-specific needs
- Champion user-centered solutions with executives and senior stakeholders, influencing priorities and trade-offs
- Serve on the Platforms & Tools leadership team, shaping strategy and driving alignment across critical initiatives
- Pioneer innovative solutions-including AI and automation-for onboarding, verification, and regulatory workflows
Benefits
- flexible work environment
- employee shares options
- health and life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
