Director, Experience Design, Sales Enablement

ServiceNow • Atlanta, GA

236d • $217,500 - $380,700

About The Position

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• At least 10 years' experience in UX design
• 5+ years of experience managing design teams, including managing managers
• Exceptional ability to guide, lead, and mentor human-centered design best practices and methods
• You are a leader and an effective communicator who can collaborate productively, bring clarity and priority to your team and drive quality
• Enterprise sales product design experience or experience in design for industries or domains that are technical in nature
• Inspiring case studies telling the story of you and your teams' impact to build insanely great experiences
• Demonstrated experience devising and executing a UX strategy
• Ability to understand and distill complex, technical problems into elegant solutions
• Bachelor's Degree (or equivalent experience) in interaction design, human computer interaction, visual design, sociology, psychology, or related disciplines
• Solid command of Figma, Axure and other design tools
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Ability to work with minimal supervision in a fluid, fast-paced and truly agile environment
• High level of initiative, good sense of humor, and a 'make it work' ethos
• Able to travel up to 20% of the year
• Experience in designing experiences compliant to WCAG 2.0/2.1 AA guidelines is a plus

Responsibilities

• Drive the Go to Market (GTM) XD team to deliver great user experiences that will revolutionize collaboration and productivity for our Sales and Operations teams
• Directly lead a team of designers and/or managers to design high-quality, innovative, accessible tools that make our business work
• Develop and drive XD strategy across a broad portfolio of GTM products
• Drive GTM UX Design and XD vision in collaboration with other Experience Design leaders
• Mentor and coach team in team leadership, design strategy, organizational dynamics and their individual craft
• Promote and facilitate the adoption of end-to-end design thinking in developing our products
• Promote and advance the discipline of Experience Design
• Work closely with product management and engineering in XD ideation, innovation and delivery
• Work with your peers to ensure a unified and cohesive experience across the Digital Technology and ServiceNow ecosystems
• Ensure a seamless experience across desktop and mobile platforms, and beyond

Benefits

• Base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP, matching donations
• Flexible time away plan
• Family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree