Director, Executive Support

Braven • Chicago, IL

85d • $72,000 - $104,400

About The Position

In order to achieve its ambition of serving 80,000-100,000 Fellows over the next decade, Braven is hiring a Director, Executive Support, who will oversee our team of Executive Support & Operations Coordinators. As the leader of the Executive Support Team, you will provide direct coaching, training, and feedback to 3-4 direct reports. As a core member of the Office of the Chief Executive Officer (CEO), this role will work closely with the Executive Assistant to the CEO to build and maintain systems of efficiency across multiple teams.

Requirements

• Bachelor’s Degree
• 5 years of experience supporting senior leaders with a high volume of correspondence, meetings, and travel
• 3 years of experience managing others, ideally in executive support roles
• Proficiency in Zoom, Expensify, and booking online travel

Nice To Haves

• 8 years of experience supporting senior leaders with a high volume of correspondence, meetings, and travel
• Ability to set strategy for an operations team and manage goals, benchmarks, and outcomes to ensure efficient service and support to executive leaders
• Exceptional written and interpersonal communication, critical thinking, organizational skills, and excellent attention to detail
• Ability to flawlessly manage multiple projects concurrently and independently while staying focused on the objective when things are ambiguous or changing
• Strong professional judgment and maturity; sensitivity with managing confidential information, and the ability to exercise discretion
• Strong customer service ethic and ability to proactively prepare for potential issues
• Seeks out feedback, is receptive to feedback given proactively, and actively uses it to improve
• Interacts comfortably and authentically with people who have a range of identities, personalities, and ways of operating
• Proficient in Salesforce
• Ability to effectively manage up to ensure the timely completion of projects and tasks
• Demonstrated commitment to building strong and welcoming cultures that help to develop others.
• Exemplification of Braven’s core values.
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.

Responsibilities

• Manage Executive Support and Operations Team (50%)
• Lead the centralized executive support team, setting team goals and providing direct management, training, and coaching to support staff.
• Plan and execute team calls to share progress on deliverables, discuss challenges and possible solutions, share best practices, and create a positive team culture.
• Identify training needs and opportunities for the executive support team.
• Connect monthly with executive leaders to share updates on what the executive support team is prioritizing, to gather feedback, and to share updates.
• Work collaboratively with Executive Directors and Central Team leads (e.g., Finance, External Affairs, Operations) to ensure that appropriate needs are met and troubleshoots issues or concerns as they arise.
• Conduct annual performance reviews, collaborating with executive leaders closely, for each executive support coordinator.
• Onboard, coach, and manage a CEO Operations Intern.
• Administrative Support & Management for Senior Leaders (40%)
• Assist 1-2 Senior Leaders with administrative tasks, allowing them to focus on strategic planning.
• Provide administrative support, including scheduling internal and external meetings, managing calendars, and arranging travel.
• Coordinate logistics for meetings, including managing the invitations and RSVPs, preparing materials, and securing space.
• Enter stakeholder data and project details into Salesforce.
• Ensure timely, professional correspondence to internal and external stakeholders and project manage correspondence.
• Execute and/or assist with ad hoc projects and tasks.
• Serve as back-up support to the CEO or executive leaders in the absence of the Executive Assistant to the CEO or executive support senior coordinators.
• Create and Manage Systems (10%)
• Collaborate with the Chief of Staff, Executive Assistant to the CEO, and other teams including the External Affairs team to create shared systems of support and accountability to be used across multiple teams.
• Create a library of resources and best practices for the Executive Support team.
• Develop toolkits to help organize pertinent information and ensure opportunities for shared knowledge are captured.
• Other duties as assigned.

Benefits

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees