Director, Executive Experience

Stanley Black & Decker, Inc. • Towson, MD

6d • $131,200 - $226,320 • Onsite

About The Position

Director, Executive Experience Towson, MD, United States Charlotte, NC, United States Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Director, Executive Experience, you’ll be part of our Information Technology Application Support & Maintenance team working as an onsite employee. You’ll get to: Responsible for the full lifecycle management of the Executive Experience service tower and acts as the single point of accountability for the technology experience of senior leaders and executives globally. Bridges the gap between executive business needs and IT service delivery by ensuring a world-class, proactive and personalized technology experience. Leads a dedicated Executive Experience team, manages vendor performance, and partners closely with senior stakeholders, including the C-suite, to ensure seamless, frictionless IT support for executives. Drives continuous improvement by leveraging experience analytics, sentiment measurement, and proactive service models. Define and deliver a global executive experience strategy and roadmap, aligned with the IT Operations vision. Lead and manage a high-performing Executive Experience team, ensuring exceptional, white-glove support to senior leaders and board members. Oversee the delivery of executive technology services, ensuring alignment to experience objectives, SLAs, and quality standards. Partner with IT Operations, Service Experience, and IT Communications teams to ensure rapid incident resolution and seamless request fulfilment for executives. Implement experience analytics and sentiment measurement tools to proactively identify friction points and improve executive satisfaction. Oversee vendor and MSP delivery models to maintain high-quality, globally consistent services. Drive proactive readiness for executive engagements, including board meetings, investor calls, and other high-profile events. Act as a trusted advisor to senior leaders and executive assistants, helping them maximize the value of collaboration tools and digital workplace technologies. Provide consolidated reporting on executive service performance, sentiment trends, and improvement initiatives. Champion a continuous improvement mindset, leveraging data to enhance executive productivity and drive measurable business outcomes. The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Undergraduate degree and 10+ years relevant experience, or Graduate degree and 8-10 years relevant experience.

Requirements

• Undergraduate degree and 10+ years relevant experience, or Graduate degree and 8-10 years relevant experience.
• 10+ years of IT Operations, End-User Services, or Digital Workplace leadership experience, including global scope.
• 5+ years leading teams with direct people management responsibility.
• Proven experience delivering VIP/white-glove IT support services in a complex, enterprise environment.
• Prior experience in executive stakeholder engagement, including direct interaction with C-suite leaders.

Responsibilities

• Responsible for the full lifecycle management of the Executive Experience service tower and acts as the single point of accountability for the technology experience of senior leaders and executives globally.
• Bridges the gap between executive business needs and IT service delivery by ensuring a world-class, proactive and personalized technology experience.
• Leads a dedicated Executive Experience team, manages vendor performance, and partners closely with senior stakeholders, including the C-suite, to ensure seamless, frictionless IT support for executives.
• Drives continuous improvement by leveraging experience analytics, sentiment measurement, and proactive service models.
• Define and deliver a global executive experience strategy and roadmap, aligned with the IT Operations vision.
• Lead and manage a high-performing Executive Experience team, ensuring exceptional, white-glove support to senior leaders and board members.
• Oversee the delivery of executive technology services, ensuring alignment to experience objectives, SLAs, and quality standards.
• Partner with IT Operations, Service Experience, and IT Communications teams to ensure rapid incident resolution and seamless request fulfilment for executives.
• Implement experience analytics and sentiment measurement tools to proactively identify friction points and improve executive satisfaction.
• Oversee vendor and MSP delivery models to maintain high-quality, globally consistent services.
• Drive proactive readiness for executive engagements, including board meetings, investor calls, and other high-profile events.
• Act as a trusted advisor to senior leaders and executive assistants, helping them maximize the value of collaboration tools and digital workplace technologies.
• Provide consolidated reporting on executive service performance, sentiment trends, and improvement initiatives.
• Champion a continuous improvement mindset, leveraging data to enhance executive productivity and drive measurable business outcomes.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director