Director, Event Services & Production

Anaheim Ducks Hockey Club•Anaheim, CA

3d•$110,000 - $150,000•Onsite

About The Position

The Director of Event Services & Production is responsible for leading all aspects of event management and execution at our live entertainment venue. This role provides strategic oversight and operational leadership for the Guest Services, Event Services and Production teams, ensuring seamless coordination of both Front of House and Back of House operations to deliver safe, efficient and exceptional experiences for guests, clients, and artists. The Director will collaborate with internal departments to ensure the successful planning and execution of all venue events. The ideal candidate is an experienced event management professional with a comprehensive understanding of event production, strong organizational and communication skills, and a proven ability to lead cross-functional teams in a dynamic, fast-paced environment.

Requirements

Bachelor’s degree in Hospitality Management, Event Management, Production Management, Technical Theater, Business or a related field
8+ years of experience in event operations, live event production management or venue management, with a proven track record of large-scale event execution and leading teams in a fast-paced environment
Knowledge of lighting, audio, video and stage management for live events
Knowledge of ADA regulations, emergency preparedness and security protocols for public venues
Strong leadership and team management skills
Excellent organizational and project management skills with a keen eye for detail and proactive approach to problem solving
Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients, vendors and team members
Proficiency in event management software, scheduling software and Microsoft Office Suite
Ability to work evenings, weekends and holidays as required by the event schedule

Responsibilities

Provide leadership and direction to a technically skilled Production team, including a full-time Production Manager and part-time Lighting Technicians, Video Technicians, Stage Managers, Audio Engineers, Stagehands, and other key technical roles, ensuring seamless production operations and superior event execution
Oversee and guide the Event Services and Guest Services teams, including full-time Event Manager(s) and Guest Services Manager(s), along with part-time Ushers, Ticket Takers, and Guest Relations representatives, to deliver an exceptional and efficient guest experience at every event
Develop manuals, onboarding materials, and training programs for all part-time positions, and coordinate regular training sessions to ensure staff are knowledgeable in venue protocols, customer service standards, and emergency procedures
Update and implement the venue’s emergency evacuation plan, coordinating across departments and with partner agencies to conduct drills and ensure readiness
Evaluate and update venue policies and procedures (SOPs) to optimize workflow and ensure compliance with industry standards and safety regulations
Coordinate and lead client advance meetings to review event schedules, production and hospitality needs, VIP and Meet and Greet plans, and overall event logistics, and disseminate information to supporting departments
Conduct site visits and production meetings with clients to review event logistics and provide expert guidance on venue capabilities and best practices
Collaborate and coordinate staffing needs and event logistics with third party vendors and internal departments including Parking, Housekeeping, Marketing and Communications, Janitorial and Conversion, Engineering, Operations, Food and Beverage, Ticketing, Merchandise, IT, and Security to ensure the successful planning and execution of all venue events
Lead weekly team production meetings to review event logistics and ensure alignment of departmental plans and communications with the client advance and overall venue operations
Compile the Event Order and ensure timely distribution of event schedules, layouts, production plans, and operational needs in advance of each event, and provide post-event feedback in the Event Recap
Serve as Manager on Duty for all ticketed and public events and address and resolve issues that arise during events while maintaining a professional and solutions-oriented approach
Lead pre-event staff briefings and client security meetings
Supervise venue-wide setup, execution, and breakdown of events, ensuring all safety protocols and standards are upheld
Ensure ADA accommodations are available and accessible for all guests in compliance with applicable regulations
Work closely with the security team to ensure the safety of guests and staff by proactively identifying and addressing potential risks
Coordinate with housekeeping operations to ensure the venue is clean and well-maintained before, during, and after events
Develop full event estimates in advance and compile all invoices, receipts, and actuals for event settlement
Oversee implementation and event execution of partner assets and programming
Assist in coordinating venue usage by internal and special events teams by conducting site visits and providing on-site facility management support
Develop and implement strategies to improve the guest and client experience, making recommendations based on feedback, data analysis, and industry best practices
Budget and plan, in coordination with the Production Manager, regular technical maintenance of production equipment including lighting fixtures, audio infrastructure, speakers, rigging equipment, motors and chain hoists, and show power systems
Create and plan an ongoing CapEx forecast for production systems and facility and utility systems
Perform other duties as assigned to support overall facility management and operations