Director, Equipment Service

Airgas • Houston, TX

4d • $100,000 - $110,000 • Remote

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a REMOTE Director, Equipment Service! The ideal candidate would be located near a RDA facility, however all candidates with the ability to travel 50% would be considered. Those locations are listed on this job posting. Job Description Summary: Reporting to the Vice President, Operations, the Director of Service will oversee the methodology, standards, processes, procedures, performance and quality relating to the servicing of fleet assets as well as the research and development and special projects related to the fleet. Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines. Accountable for setting the service standards governing all service related activities across the business Establishes metrics and measures to continually assess the effectiveness of the servicing of the fleet company-wide Drives service performance across multiple regions and countries with competing needs Oversees research and development activities related to the fleet including prioritizing initiatives, developing products, designing solutions, working cross functional on implementation Oversees the special projects related to the servicing of the fleet including resourcing projects and monitoring progress Manages staff, providing leadership for hiring, training, development, coaching, performance management, and all other people management practices. Works through a matrix organization to implement service initiatives and changes into the company Participates in the annual budget process Oversees and/or performs policy, process, and procedure audits at branches Utilizes multiple communications channels to operators across the company to provide open and transparent communications on all topics related to the operations of the business Works effectively with other departments including Safety, Quality, HR, Finance, IT and others to align priorities, projects, change initiatives, and communications Establishes and consistently meets or exceeds quality and delivery standards for products and services for internal and external customers Promotes a collective and positive safety attitude by providing leadership by example.

Requirements

• Post-secondary degree in a related field or equivalent work experience.
• 10+ years equipment service experience with progressively responsible positions

Nice To Haves

• Large fleet service equipment highly preferred
• Relevant service certifications are an asset.
• Management training an asset.
• Welding training an asset

Responsibilities

• Accountable for setting the service standards governing all service related activities across the business
• Establishes metrics and measures to continually assess the effectiveness of the servicing of the fleet company-wide
• Drives service performance across multiple regions and countries with competing needs
• Oversees research and development activities related to the fleet including prioritizing initiatives, developing products, designing solutions, working cross functional on implementation
• Oversees the special projects related to the servicing of the fleet including resourcing projects and monitoring progress
• Manages staff, providing leadership for hiring, training, development, coaching, performance management, and all other people management practices.
• Works through a matrix organization to implement service initiatives and changes into the company
• Participates in the annual budget process
• Oversees and/or performs policy, process, and procedure audits at branches
• Utilizes multiple communications channels to operators across the company to provide open and transparent communications on all topics related to the operations of the business
• Works effectively with other departments including Safety, Quality, HR, Finance, IT and others to align priorities, projects, change initiatives, and communications
• Establishes and consistently meets or exceeds quality and delivery standards for products and services for internal and external customers
• Promotes a collective and positive safety attitude by providing leadership by example.

Benefits

• We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
• We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.
• Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees