Director, Epic Applications

Interwell Health

73d

About The Position

The Director of Epic Applications provides operational leadership and strategic direction for the management, optimization, and continuous innovation of the Epic platform across Interwell Health’s enterprise and provider network. The Director is responsible for managing multiple Epic application teams and works closely with clinical, operational, and administrative stakeholders to ensure the Epic platform continues to meet organizational goals, regulatory requirements, and evolving user needs. The ideal candidate brings deep knowledge of Epic, proven leadership experience, and a strong commitment to enabling high-quality care and operational excellence through technology.

Requirements

• Bachelor’s degree in Healthcare Administration, Information Technology, Business, or related field.
• 10+ years of leadership experience in healthcare IT, including 5+ years overseeing Epic systems at an enterprise level.
• Deep knowledge of Epic systems and workflows, including experience with governance, lifecycle management, and optimization post go-live.
• Strong understanding of healthcare operations, clinical workflows, and revenue cycle processes.
• Proven experience managing large, complex teams and enterprise-wide projects.
• Excellent executive communication, stakeholder management, and change leadership skills.
• Familiarity with value-based care, population health, and digital health transformation strategies.

Nice To Haves

• Master’s degree (e.g., MBA, MHA, MPH, MS in Health Informatics).
• Epic certification(s) in relevant modules.
• Experience in an academic medical center, integrated delivery network, or multi-hospital health system.
• Certifications such as PMP, CHCIO, or Lean Six Sigma are a plus.

Responsibilities

• Collaborate with executive leadership, operational stakeholders, and Epic to align system capabilities with organizational goals.
• Lead the execution of the long-term strategy for Interwell’s Epic platform evolution, optimization, and alignment with organizational goals.
• Coordinate planning and execution for major Epic upgrades, new module adoptions, or platform extensions (e.g., CRM, population health, patient engagement, virtual practice).
• Oversee and continuously refine Epic governance structures to ensure effective prioritization, transparency, and accountability.
• Foster strategic partnerships with clinical, financial, and operational leaders to ensure Epic supports business needs and workflow improvement.
• Represent the organization in Epic-related forums, conferences (e.g., UGM, XGM), and collaborative initiatives with other Epic clients.
• Lead enterprise-wide Epic initiatives including major upgrades, module rollouts, and system optimizations.
• Ensure reliable, secure, and high-performing Epic operations through effective resource management and technology stewardship.
• Direct Epic application teams across clinical, access, population health, analytics, revenue cycle and specialty modules.
• Lead, mentor, and develop a high-performing team of Epic leaders, managers, analysts, and support staff.
• Foster a culture of accountability, collaboration, innovation, and continuous learning across all Epic teams.
• Ensure talent planning, retention, and succession strategies are in place to support long-term Epic needs.
• Champion the use of data, AI, automation, and personalization features within Epic to improve care delivery and operational efficiency.
• Drive end-user engagement through improved workflows, usability enhancements, and clinician/provider input.
• Lead optimization initiatives to reduce technical debt, streamline application portfolios, and improve ROI.
• Ensure Epic systems meet regulatory requirements (HIPAA, CMS, Joint Commission, etc.) and support organizational compliance and security frameworks.
• Partner with Information Security, Risk, and Compliance teams to proactively manage risks and ensure audit readiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees