Director - Enterprise Technology Services Communications & Engagement

American Express•New York, NY

12h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express has a great opportunity for a dynamic communications professional with a passion for working with technologists, data professionals, and digital product and design experts to help them achieve their goals. This role will support a global team of more than 13,000 colleagues who are transforming the way the company uses technology, data, and digital experience design to drive business success. The ideal candidate for this role will be: An energetic leader who sets a high bar for quality and inspires team members to innovate and deliver great results. A strategic thinker who can design and implement a comprehensive communications strategy that addresses a range of constituencies. A curious life-long learner who seeks outside perspectives and infuses their work with novel approaches. An outstanding writer, editor, and content creator who is versatile across a range of formats, delivery channels (digital and person-to-person), and types of messages. A strong partner and influencer who builds collaborative relationships. An agile advisor who demonstrates sound judgment and executive presence. The Director – Colleague Communications is responsible for developing and executing a communications strategy to inform and engage colleagues of the global Enterprise Technology Services organization in understanding and delivering the organization’s strategy, priorities, and goals. This role sits within the company’s Corporate Affairs & Communications team. Reporting to the Vice President – Communications, this role will lead one Manager colleague and will partner with the broader communications team and Enterprise Technology Services subject matter experts to define key messages and consult on appropriate communication channels, vehicles, and tactics to support the delivery of key initiatives and programs.

Requirements

Minimum of 8 -10 years of experience in managing colleague communications programs within a corporate communications setting.
Demonstrated leadership, exercising excellent judgment and people-management skills.
Proven track record of delivering high-impact internal communications.
Superior writing and editing skills; ability to communicate clearly and effectively across a variety of formats and audiences.
Experience producing creative campaigns to engage a large global organization.
Expertise in developing content across multiple formats, including video, podcasts, and infographics.
Strong knowledge of communications delivery platforms and measurement tools.
Self-starter with the ability to manage multiple projects in a fast-paced environment.
Exceptional collaboration skills and an ability to build relationships and influence at all levels.
Ability to interpret technical information into language that is understandable by and compelling for a variety of audiences.
Bachelor's degree in related field or equivalent work experience required.

Nice To Haves

Experience working within a technology organization and partnering with technical subject matter experts to communicate highly technical content.
Proficiency in the use of common workplace tools; ability to develop graphics and other visuals to enhance the effectiveness of communications.
Strong knowledge of content management and employee experience platforms (Unily a plus).

Responsibilities

Create a comprehensive colleague communications plan to support the Enterprise Technology Services strategy, optimizing colleague engagement by leveraging various channels and vehicles, meetings/events, distribution and feedback mechanisms, and more.
Build a data- and results-driven approach to message delivery, content management, and engagement.
Deploy innovative approaches and tactics to drive colleague engagement.
Develop and manage an editorial calendar aligned with organizational priorities, partnering across Enterprise Technology Services and the broader communications team to populate and manage content.
Take a global approach to storytelling by partnering with the Corporate Affairs & Communications team to drive the use of colleague-focused content in enterprise channels, both internally and externally.
Plan and execute communications to support the annual internal hackathon, developers conference, learning and development programs, and other colleague events.
Leverage KPIs, performance metrics, and data-driven analysis to assess communications effectiveness, identify trends, and recommend improvements to optimize engagement and impact.
Maintain the Enterprise Technology Services visual identity toolkit for communication channels and vehicles, to ensure ongoing alignment with American Express brand guidelines.
Build and sustain a network of subject matter experts and other stakeholders to help shape the Enterprise Technology Services strategy and editorial calendar, provide feedback on communication plans and deliverables, and suggest improvements to strengthen impact and engagement.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities