Director, Enterprise Sales

Mimecast•Lexington, MA

3d•$272,000 - $408,000

About The Position

Mimecast is looking for a strategic and results-driven Director, Enterprise Sales to lead our team of Enterprise Account Managers who are responsible for our largest and most critical accounts in the Western US. This leadership role is essential in driving customer success, enhancing client relationships, and ensuring that our enterprise clients receive unparalleled service and support. What You'll Do: Strategic Leadership: Provide visionary leadership to the Enterprise Account Management team, setting clear objectives and strategies that align with Mimecast’s overall business goals. Inspire and motivate the team to achieve high performance and exceed client expectations. Account Oversight: Oversee the management of key enterprise accounts, ensuring that account managers develop and implement tailored strategies that address the unique needs of each client. Foster a proactive approach to account management that anticipates client challenges and delivers innovative solutions. Prolific use and mastery of AI tools used to guide engagement, highlight product and solution fit with customer objectives and guide on forward action plans to keep opportunities moving toward a predictable outcome. Performance Management: Establish and monitor key performance indicators (KPIs) for the team, driving accountability and continuous improvement. Utilize data analytics to assess team performance and client satisfaction, making informed decisions to enhance service delivery. Drive forecast accuracy to within established tolerance and maintain reasonable contingency plans to minimize error. Client Relationship Development: Build and maintain strong relationships with senior stakeholders within client organizations. Act as a trusted advisor, understanding their business objectives and positioning Mimecast’s solutions to drive value and success. Encourage and lead toward increased in-person interaction with strategic accounts and coordinate the execution of the Executive Sponsor Program. Cross-Departmental Collaboration: Collaborate with Sales, Product Development, and Customer Support teams to ensure a cohesive approach to client management. Advocate for client needs and feedback to influence product enhancements and service improvements. Market Leadership: Stay abreast of industry trends and competitive dynamics to inform strategic decision-making. Leverage market insights to position Mimecast as a leader in email management solutions and drive growth within the enterprise segment. What You'll Bring: Extensive experience in account management or business development, particularly within the technology or SaaS sectors, with a focus on enterprise clients. Proven track record of leading and developing high-performing teams, with strong leadership and mentoring skills. Exceptional communication and interpersonal abilities, capable of engaging with C-level executives and building lasting relationships. Strong analytical skills, with experience in leveraging data to drive strategic decisions and improve client outcomes. A deep understanding of Human Risk Management solutions and their impact on business operations, coupled with a passion for customer success. The OTE range for this position is $272,000-$408,000 + benefits. This reflects the minimum and maximum target for new hire OTE for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered. #LI-DW1 Belonging at Mimecast Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected]. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.

Requirements

Extensive experience in account management or business development, particularly within the technology or SaaS sectors, with a focus on enterprise clients.
Proven track record of leading and developing high-performing teams, with strong leadership and mentoring skills.
Exceptional communication and interpersonal abilities, capable of engaging with C-level executives and building lasting relationships.
Strong analytical skills, with experience in leveraging data to drive strategic decisions and improve client outcomes.
A deep understanding of Human Risk Management solutions and their impact on business operations, coupled with a passion for customer success.

Responsibilities

Strategic Leadership: Provide visionary leadership to the Enterprise Account Management team, setting clear objectives and strategies that align with Mimecast’s overall business goals. Inspire and motivate the team to achieve high performance and exceed client expectations.
Account Oversight: Oversee the management of key enterprise accounts, ensuring that account managers develop and implement tailored strategies that address the unique needs of each client. Foster a proactive approach to account management that anticipates client challenges and delivers innovative solutions.
Prolific use and mastery of AI tools used to guide engagement, highlight product and solution fit with customer objectives and guide on forward action plans to keep opportunities moving toward a predictable outcome.
Performance Management: Establish and monitor key performance indicators (KPIs) for the team, driving accountability and continuous improvement. Utilize data analytics to assess team performance and client satisfaction, making informed decisions to enhance service delivery. Drive forecast accuracy to within established tolerance and maintain reasonable contingency plans to minimize error.
Client Relationship Development: Build and maintain strong relationships with senior stakeholders within client organizations. Act as a trusted advisor, understanding their business objectives and positioning Mimecast’s solutions to drive value and success. Encourage and lead toward increased in-person interaction with strategic accounts and coordinate the execution of the Executive Sponsor Program.
Cross-Departmental Collaboration: Collaborate with Sales, Product Development, and Customer Support teams to ensure a cohesive approach to client management. Advocate for client needs and feedback to influence product enhancements and service improvements.
Market Leadership: Stay abreast of industry trends and competitive dynamics to inform strategic decision-making. Leverage market insights to position Mimecast as a leader in email management solutions and drive growth within the enterprise segment.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume