Director - Enterprise Portfolio Insights & Optimization

American Express•Sunrise, FL

15h

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Director, Enterprise Portfolio Insights & Optimization The Enterprise Ways of Working team (EWOW) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COEs) and Technology, to elevate transparency and drive business and customer outcomes. The Director, Enterprise Portfolio Insights & Optimization is responsible for defining and operationalizing reporting, insights, measurement strategies, and supporting processes that enable enterprise planning, delivery, productivity, and outcomes across the portfolio. The role places a strong emphasis on embedding modern ways of working into how performance is measured and operationalized, leveraging AI, automation, and advanced analytics to strengthen enterprise signal, scale adoption, and improve decision‑making. This position reports to the Vice President, Lean Portfolio Management and will be based in Sunrise, FL or New York, NY.

Requirements

8–10+ years of experience across strategy, analytics, product, or portfolio/program leadership in large enterprises
Bachelor’s Degree or higher in business, economics, statistics, mathematics, engineering, or a related field
Relentlessly curious, innovative problem solver who actively uses AI and future technologies to push boundaries, show what’s possible, and turn new ideas into practical, high‑impact solutions
Proven ability to shape and scale enterprise reporting or measurement frameworks
Strong program leadership skills, with experience driving cross-enterprise alignment without formal ownership
Lead and develop a high-performing team, foster a culture of continuous improvement, adaptability, and accountability for outcomes
Exceptional collaboration and thought leadership skills, with a proven track record of partnering effectively across global teams to solve complex problems
Superb executive communication skills with the ability to capture and translate insights into a clear story and recommendations in a concise way to senior audiences
Expertise in Python, Power BI, AI/ML, Data Modeling, and advanced Excel skills
Advanced hands-on experience with AI/ML and LLMs, including practical use of agentic tools (e.g., Claude, Replit, LangChain, RAG)
Expert in enterprise collaboration tools and reporting suites including Jira, Rally, Clarity, Power BI, Apptio Target Process, Confluence, Tableau
Highly skilled in Agile product development methodologies, program and project management, with proven ability to define and deliver a product roadmap.

Responsibilities

Define and evolve enterprise reporting and measurement strategies to enable better, faster leadership decisions by defining and delivering high‑impact insights across enterprise planning, delivery, productivity, and business outcomes—turning complex data into clarity leaders can act on.
Design and build beautiful, executive‑ready dashboards and presentations that translate portfolio data into clear, intuitive, and visually compelling stories, setting the standard for insight quality across enterprise reporting platforms.
Embed AI‑enabled insights directly into reporting, tooling, and workflows to proactively surface trends, risks, and opportunities—shifting from static reporting to forward‑looking decision support.
Implement a data governance strategy to strengthen data hygiene, consistency, and trust in partnership with source system owners and end users.
Identify bottlenecks and friction points across the Product Delivery Lifecycle (PDLC) using data, automation, and AI‑augmented analysis, and make actionable recommendations to improve flow, speed, and productivity.
Inform and shape tooling requirements to enable end‑to‑end traceability across planning, delivery, and outcomes, ensuring insights are grounded in connected, reliable data across the PDLC.
Identify and operationalize process opportunities that embed modern ways of working into how performance is measured, reviewed, and acted on—aligning execution practices with leadership decision forums.
Leverage AI and automation to eliminate manual effort and elevate insight quality, building scalable workflows that accelerate analysis, executive storytelling, and adoption across the enterprise.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities