Director Enterprise Operations Services

Nreca • Arlington, VA

215d • Hybrid

About The Position

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence. As a “best place to work” employer, we operate with integrity, transparency and a spirit of innovation. Join IT at NRECA where we are more than a team, we are a community. Guided by the core tenets of Simplicity, Security, Continuity, Transparency, and Flexibility, we strive to deliver business value through collaboration, ideation, and innovation. Become an integral part of a community driven to continuously improve our processes and transform how we work - in partnership with our colleagues and in service to our members. This is a Hybrid position located in Arlington, VA.

Requirements

• Bachelor's degree in Information Technology or related field.
• 10+ years in IT product management, including 5+ years leading the ServiceNow platform.
• Expertise in end-to-end implementations, CMDB architecture, and ITOM automation (Discovery, Service Mapping, Event Management, AIOps).
• Proven ability to drive enterprise-scale integration, automation, and resilience.
• 8+ years managing complex technology initiatives across multiple business units, with experience in RFI, RFP, and contractual service requirements.
• Strong background in policy and procedure implementation within corporate governance frameworks.
• 5+ years optimizing ITAM and CMDB within ServiceNow.
• 5+ years leading teams.
• 3+ years managing Microsoft EA and SCE (M365, SQL) licensing and administration.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Leads Enterprise Operation Services team, setting goals, providing feedback, addressing performance issues, and fostering staff development.
• Oversees ServiceNow platform beyond ITSM, delegating program oversight, ensuring skills development, and maintaining security coverage.
• Utilizes ServiceNow Discovery and Asset Management for accurate hardware/software inventory tracking and lifecycle management in the CMDB.
• Supports Business Continuity and Disaster Recovery, leveraging ServiceNow for automated recovery workflows, response optimization, and testing.
• Manages MSP relationships (e.g., CDW), overseeing contracts, vendor transitions, risk mitigation, and monitoring integration.
• Provides financial and lifecycle oversight of enterprise software licensing, including Microsoft agreements (SCE, EA, Unified Support) and Azure consumption, while coordinating renewals and cost optimization.
• Oversees IT procurement operations, maintaining records on licenses, warranties, and service agreements, while supporting vendor evaluation and selection.
• Provide leadership to up to 9 Direct Reports (Engineers).

Benefits

• NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
• NRECA cares about each person's overall well-being, encouraging health, financial security, and a sustainable work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree