Director, Enterprise Communications - Network Operations

Northwell Health-posted 3 days ago

Full-time • Director

5,001-10,000 employees

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The Director of Network Operations is responsible for the strategic planning, development, and management of the enterprise’s network infrastructure, including on-premises networks, data centers, and cloud-based environments. This role ensures the high availability, security, scalability, and performance of network systems across all Northwell Health System facilities, providing uninterrupted support for clinical, administrative, and operational functions.

Leads an Enterprise Communications group by communicating with and developing team members and building consensus for programs and goals that support a business, function or geographic area.
Develops and articulates a short-term strategic vision for areas of responsibility.
Evaluates, plans, implements, and maintains regional and localized communication throughout the organization; develops strategic plans for enterprise communication services in conjunction with established departmental business and strategic goals.
Develops and maintains communication standards and policies and procedures; ensures strategic and operational plans are consistent with readily available and developing technology.
Collaborates with management in developing and evaluating communication systems for new project sites and renovations of existing sites.
Ensures communication system designs adhere to local, state, and federal regulations and are compliant with organization architectural, mechanical, electrical, fire safety, environmental health, and safety codes.
Collaborates with sites to ensure proper utilization of services; monitors and reports on usage; negotiates terms, conditions and costs for all sites; implements cost- Service Level Management & Performance Monitoring: Oversee the day-to-day operations of the enterprise network, including incident, change, and problem management.
Establish and enforce standards for network monitoring, availability, disaster recovery, and high availability.
Define and maintain service level agreements (SLAs) for network infrastructures, ensuring they align with business requirements and user expectations.
Monitor service performance against SLAs, identify areas for improvement, and implement corrective actions.
Develop and maintain key performance indicators (KPIs) to track service quality and identify trends.
Conduct regular service reviews with stakeholders to gather feedback and ensure service satisfaction.
Network Maintenance & Strategic Planning: Lead the planning and execution of network upgrades, expansions, infrastructure improvements, and security enhancements, aligning these initiatives with service delivery goals.
Develop and maintain network infrastructures, documentation, including diagrams, configurations, and procedures, ensuring compliance.
Lead long-term planning for network growth, capacity, lifecycle refreshes, and emerging technologies.
Oversee the day-to-day operations of the enterprise network, including incident management, change management, and problem management.
Team Management & Development: Lead, mentor, and develop a team of network engineers and managed service providers.
Foster a culture of collaboration, innovation, continuous improvement, and customer-centricity.
Set performance goals, conduct performance reviews, and provide ongoing feedback and coaching, specifically related to network and cloud technologies.
Identify training needs and opportunities to enhance the team's technical skills in areas such as network and cloud technologies, IT service management frameworks, ITSM, and ITIL.
Manage team schedules and ensure adequate coverage for network operations, event monitoring, incident response, service management, and service delivery support.
Performs related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.
Duties not mentioned here, but considered related are not essential functions.

Bachelors Degree required, or equivalent combination of education and related experience.
Minimum of seven (7) years progressively responsible related work experience including familiarity daily enterprise communication operations and leadership, required.

10+ years of experience in IT networking, with at least 5 years in a leadership role.
Proven experience managing large, distributed, and hybrid (cloud/on-prem) networks.
Deep understanding of network infrastructure, Cisco, Palo Alto, SD-WAN, Routing, Switching, Wireless, and VPN technologies.
Strong leadership, communication, and project management skills.
Experience in healthcare or other regulated environments preferred.

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