Director Enterprise Change Management

Royal Bank of Canada • Jersey City, NJ

399d • $160,000 - $250,000

About The Position

The Director of Enterprise Change Management at Royal Bank of Canada will lead the U.S. Enterprise Change Management team, ensuring the effective facilitation of the change management process in alignment with ITIL best practices. This role involves managing change-related risks, overseeing change advisory boards, and maintaining relationships with regulatory bodies. The position requires strong leadership skills and a strategic mindset to drive continuous improvement initiatives and ensure compliance with industry standards.

Requirements

• B.S. degree in computer science, business technology management, or a related field.
• Minimum 5 years of experience in people management and leading high-performing teams.
• Minimum 5 years of experience in IT Service Management (ITSM), focusing on change management.
• Proven ability to handle regulatory inquiries, audits, or investigations efficiently.
• Extensive experience with Change Management governance and controls.
• Demonstrated experience in managing risk, regulatory, and audit engagements.
• Strong leadership and team-building skills to motivate and guide teams.
• Excellent interpersonal and communication skills for stakeholder engagement.
• Analytical and detail-oriented with a proactive problem-solving approach.
• Ability to adapt strategies based on regulatory changes.

Nice To Haves

• Experience in a matrix environment, such as a large, publicly-traded corporation.
• Ability to facilitate between and influence key decision makers.
• Strategic thinker with excellent interpersonal skills.

Responsibilities

• Lead and manage the U.S. Enterprise Change Management team, fostering a collaborative and results-oriented culture.
• Facilitate and oversee the enterprise Change Management process, ensuring compliance with RBC Standards and industry regulations.
• Lead change advisory boards, collaborating with key stakeholders to assess and manage change risks.
• Build and maintain positive relationships with regulatory stakeholders to foster trust and cooperation.
• Provide timely communications to regulatory bodies and analyze compliance obligations.
• Drive continuous improvement initiatives within the change management process.
• Maintain accountability for process ownership and execute process transformation initiatives.
• Serve as a subject matter expert in ITSM and change management, advising senior leadership on best practices.
• Partner with the Incident & Problem Management team for IT service management reporting and analysis.
• Govern the execution of the Change Management process across the organization.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree