Director, Entegra Client Services

Sodexo Careers • Fort Lauderdale, FL

16d • Remote

About The Position

The Director of Client Service is responsible for the day-to-day management of Entegra Procurement Services client relationships within a portfolio of Healthcare, Senior Living, and/or Non-Commercial clients. This role leads the development, execution, and ongoing review of strategic business plans in collaboration with senior leadership and cross-functional teams. Plans are designed to deliver both immediate and sustained growth, taking into account client objectives, available resources, and the evolving scope of services. This is a remote position with the preferred candidate residing in the Eastern Time Zone. The role requires willingness and ability to travel as required by business needs.

Requirements

• Minimum 5 years of progressive experience in National Account Management, with a proven track record of building and sustaining executive-level client relationships across healthcare, senior living, or non-commercial sectors.
• Demonstrated expertise in Group Purchasing Organization (GPO) environments, including contract negotiation, compliance, and value delivery.
• Background in working with national distributors or large-scale food manufacturers, with understanding of supply chain dynamics and client service excellence.
• Advanced negotiation and deal-making skills, with a history of closing complex agreements and driving mutually beneficial outcomes.
• Strong financial acumen, with the ability to analyze performance metrics, forecast growth, and manage budgets to achieve organizational objectives.
• Growth mindset and results-oriented approach, consistently seeking opportunities for improvement and innovation.
• Leadership potential, including experience mentoring or supervising team members, and readiness to take on direct reports as the role evolves.
• Excellent communication, collaboration, and problem-solving abilities, with a commitment to delivering exceptional client value.
• Minimum Education Requirement - Bachelor’s Degree or equivalent experience
• Minimum Management Experience – 5 years
• Minimum Functional Experience – 5 Years

Responsibilities

• Develop, implement, and continuously refine dynamic business plans that align with both short- and long-term organizational goals and client needs.
• Lead strategic account management initiatives, ensuring financial targets are met or exceeded through proactive planning and execution.
• Collaborate with internal stakeholders (including sales, marketing, finance, and supply partners) to optimize service delivery and maximize client satisfaction.
• Analyze market trends, client performance data, and operational metrics to identify opportunities for growth and improvement.
• Serve as the primary point of contact for assigned national accounts, building strong relationships with client executives and decision-makers.
• Ensure compliance with contractual obligations and company policies, maintaining accurate records and documentation.
• This position may include direct supervisory responsibilities, either currently or as the role evolves.
• The National Account Executive is expected to mentor, coach, and develop team members to support business objectives and client success.

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees