Director: Enrollment Systems & Operations

The Principia • Elsah, IL

48d • $77,000 - $86,600 • Hybrid

About The Position

The Director of Enrollment Systems & Operations is responsible for the technology and operational ecosystem essential to Principia College recruiting, application management, and enrollment. As the primary College Slate Captain and Admissions Data Custodian, the Director provides strategic guidance on use of Slate to drive recruitment, application management, analytics, and decision making while ensuring high quality data and effective, compliant use of Slate. Reporting to the Dean of Admissions, the Director manages Admissions operations staff, delivers end-user training, architects automation and process improvements, contributes to strategic planning and college-wide initiatives, and partners closely with IT/Business Intelligence (BI) to maintain reliable integrations between Slate and Banner. Success in this dynamic, collaborative environment requires advanced Slate proficiency, operational leadership, disciplined data stewardship, training, and change management, communication skills, and a commitment to fostering innovation in enrollment systems and operations. The position is full-time, year-round, and, while intended for on-campus work, offers flexible, hybrid remote options within approved states and with travel to campus as needed.

Requirements

• Bachelor’s degree
• 5+ years in admissions, enrollment management, CRM administration, or related field; experience in a college/university admissions office, preferred
• Strong technical skills with data systems and the Microsoft 365 suite
• Ability to translate user needs into CRM solutions and train users
• Basic working knowledge of SQL/HTML/CSS

Nice To Haves

• Student of Christian Science, preferred
• Expertise in Technolutions Slate (workflows, portals, communication campaigns), preferred
• Demonstrated process/workflow development, data mining, and small-to-midsize project management experience

Responsibilities

• Leads Admissions Operations staff (work assignment, progress monitoring, performance reviews, coaching for growth); fosters cross-functional collaboration and a continuous improvement culture
• Delivers expert user support and troubleshooting; develops and maintains training and knowledgebase materials; communicates release impacts and best practices; gathers feedback to improve usability and adoption.
• Stays up to date with best practices and emerging trends in admissions, enrollment technology, and data governance; actively engages with professional communities and incorporates relevant innovations to continuously improve team performance and applicant experience
• Serves as primary “Slate Captain” for the College; defines the roles/permissions matrix, functional standards, and documentation for Admissions use
• Coordinates user provisioning and role approvals with IT Security Administrators; enforces least privilege access, impersonation rules, and auditing
• Approves role requests for Admissions in alignment with the roles/permissions matrix; IT provisions accounts and retains Security Administrator authority
• Maintains change control and a release cadence for rules, forms, portals, Reader, Deliver, and other configurations
• Designs and optimizes rules, stages, decision processes, dashboards, forms, and portals to reduce manual work and cycle time
• Implements advanced Slate features (Deliver, Events, Scheduler, Portal, Ping, Slate.org) to improve yield and applicant experience
• Owns functional configuration decisions within Admissions’ scope; routes cross departmental or security impacting changes through Data Governance and IT Security
• Ensures reliable, timely bidirectional data exchange between Slate and Banner; monitors queues, imports/exports, and job health
• Partners with IT/BI on ETL/SFTP/API pipelines, error handling, and reconciliation; manages vendor/community tickets and approved enhancements
• Defines data quality checks, audits, and remediation; enforce data standards and naming conventions.
• Ensures FERPA/privacy and institutional data governance compliance; conducts periodic access reviews and coordinate incident readiness
• Serve as primary Admissions Data Custodian and liaison to the Principia Data Governance Council
• Maps, documents, and continuously improves recruitment, application processing, materials handling, and enrollment workflows
• Oversees imports, deduplication, and service queues with clear SLAs for timeliness and quality; coordinates seasonal readiness (cycle prep, Reader, decisions, events, and communications)
• Builds and maintains funnel dashboards and adhoc queries; analyzes recruitment strategies, events, and communications; delivers accurate executive/external and yearend reporting; supports institutional research and surveys
• Creates audiences/segments and manage campaign calendars in Slate; support email/SMS execution, testing, and personalization in partnership with College Marketing to align with enrollment goals.
• Sets operational SLAs for imports, processing, and Reader cycles with Admissions leadership; coordinates dependencies with IT/BI and partner offices.

Benefits

• Generous Employee Tuition Discount: Enjoy a 90% discount on tuition (pro-rated for part-time staff) for your eligible children enrolled from Pre-K3 through College (infant and acorn programs excluded).
• Relocation: Principia provides a relocation imbursement of up to 12% of your annual salary, when moving from outside a radius of more than 50 miles.
• Professional Development: Access to learning opportunities, training programs, and career growth support.
• Comprehensive Benefits: Learn more about all our benefits here [https://www.principia.edu/jobs/highlights], including comprehensive health, dental, and vision plans, paid time off, a 403(b) retirement plan with Principia matching, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director